NIC

Deliver Ongoing Consistent Quality During Covid 19 Pandemic

Deliver Ongoing Consistent Quality Ben Fear, CEO of a medical devices supplier, reflects on the life-and-death challenge of keeping standards high during the past two challenging years.  The emergence of Covid-19 presented one of the biggest challenges of Ben Fear’s career – and it changed the focus of his business almost overnight. Fear is Chief Executive Officer of medical devices company Platform-14. For […]

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ISO 55000 Asset Management – The Implementation in Urban Water Sector

International Water Association: Water companies need to take a balanced approach to managing long-term urban infrastructure in a sustainable way, says the International Water Association’s Rita Brito.   The International Water Association (IWA) is an international network of water professionals. It provides a forum for the global industry to exchange experiences, learn from each other and promote high-quality

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Competence, Awareness and Communication in People Engagement

Three Keys to Success need to be put into practice (Competence, Awareness and Communication) Competence, awareness and communication are vital in maximising the principles behind ISO 9000:2015 to help people become high achievers, says Jessen Yeoh, a principal auditor and advisor.  The competence and behaviour of the people within any organisation inevitably has a major impact

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Implementing ISO 9001 for Supply Chain Business Improvement

Implementing ISO 9001 for Supply Chain Business Improvement The global supply crisis means many organisations need to focus on building better partnerships with high-quality suppliers, says Bob Hughes CQP FCQI .  With so many organisations currently being affected by global stock and product delays, the need to apply risk-based thinking must be revisited urgently. Increased lead

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Maintaining Care and Support Services Quality During Covid-19

Maintaining Care and Support Services Quality When the Covid-19 pandemic hit the UK, Ability Housing Association had to work out how to keep its residents safe – and make them feel safe, as CEO Jeff Skipp explains.   Ability Housing Association provides 20 housing, care and support, and community-based services for around 500 people across the south and south-east of England, for people who want to live

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How Covid 19 Impact quality Working Professional

Covid 19 Impact quality Working Professional The CQI has partnered with quality management software provider Qualsys to release Covid-19: The impact of coronavirus on quality professionals, a report looking at how the spread of Covid-19 has affected the quality profession. The coronavirus pandemic has had, and continues to have, a profound effect on the way in which we live and work. While not entirely without precedent, the extent of these effects

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Sustained Success with ISO 9004

Sustained Success with ISO 9004 ISO 9004 should be seen as more than pure guidance if it is to help ensure standards for today’s organisations, says Richard Green, Senior Consultant at Kingsford Consultancy Services.  While ISO 9001 is firmly established as the principal quality management system (QMS) standard, ISO 9004 has attracted much less attention. Both standards were created in 1987. Then,

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ISO Audit – A Future Looking Process to Prevent Recurrence of Nonconformities

ISO Audit: Having the right motivation and proactively identifying opportunities for improvement are key, says Jessen Yeoh CQP MCQI, IRCA Principal Auditor, and Principal Advisor at P Excel Advisory.  Do your auditees feel that you, as the auditor, add value to their work? Do they request you to audit them again in the future, and

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