Quality objectives are measurable quality control methods a company establishes according to ISO 9001:2015 standards. They allow you to turn goals from your quality policy into results. In this article, learn how to set these important measures and use them in your business today! What are quality objectives? Quality objectives are the goals that a …
Part of the growth of a business is building relationships with new customers. But how do you make it easier for your happy customers to refer others? This article will tell you about ways to encourage referrals from your happy customers and give you some tips on how to maximize your referral program for success! …
In order to qualify for International Organization for Standardization, you need to conduct a gap analysis. It is critical because it will highlight what areas your business needs to take care of in order to qualify for ISO certification. This article offers a few tips on how to conduct a gap analysis and recognize the …
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The workplace is changing, and it’s just a matter of time before these changes affect your own work. A few years ago, we may not have thought that our work would change with the advent of smart workplaces, but it’s looking like this is the reality we’re facing. The transition won’t be easy, but a …
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Apprenticeship for Continual Improvement Dave Ramsay, Continuous Improvement Manager for wilko hardware stores, has been on a quality apprenticeship journey, achieving his Lean Six Sigma Black Belt. Training for this achievement was provided by Capella Associates, winner of the CQI’s Quality Organisation of the Year at the 2020 International Quality Awards. Now a coach and …
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Paul Vaughan CQP FCQI, Head of Quality at Emico, has developed a Quality Tools Selector, with input from the CQI’s Content Advisory Panel. Here, he outlines its development and explains how the compendium, which demonstrates what tool to apply to which scenario, benefits all quality professionals. If Batman can have his utility belt, Wonder Woman …
Chris Hosking, Head of Safety, Quality and Environment, Marshall Aerospace, discusses the mission-critical role of quality in the aerospace sector. Based in Cambridge, UK, Marshall Aerospace is part of the wider Marshall Group and one of the UK’s largest privately owned, independent companies. The aerospace business has locations in the UK, North America and Middle …
Deliver Ongoing Consistent Quality Ben Fear, CEO of a medical devices supplier, reflects on the life-and-death challenge of keeping standards high during the past two challenging years. The emergence of Covid-19 presented one of the biggest challenges of Ben Fear’s career – and it changed the focus of his business almost overnight. Fear is Chief Executive Officer of medical devices company Platform-14. For …
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Maintaining Care and Support Services Quality When the Covid-19 pandemic hit the UK, Ability Housing Association had to work out how to keep its residents safe – and make them feel safe, as CEO Jeff Skipp explains. Ability Housing Association provides 20 housing, care and support, and community-based services for around 500 people across the south and south-east of England, for people who want to live …
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Covid 19 Impact Employment Quality Jessica Plested leads the quality recruitment team at Shirley Parsons and has been working throughout the pandemic alongside her colleagues Ethan Baddeley and Emily Swindlehurst who both specialise in quality recruitment across all sectors. We asked Jessica to let us know how the jobs market has been affected by Covid-19. …
