Quality Assurance

Importance of Apprenticeship for Continual Improvement

Dave Ramsay, Continuous Improvement Manager for wilko hardware stores, has been on a quality apprenticeship journey, achieving his Lean Six Sigma Black Belt. Training for this achievement was provided by Capella Associates, winner of the CQI’s Quality Organisation of the Year at the 2020 International Quality Awards. Now a coach and mentor to others embarking …

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Deliver Ongoing Consistent Quality During Covid 19 Pandemic

Ben Fear, CEO of a medical devices supplier, reflects on the life-and-death challenge of keeping standards high during the past two challenging years.  The emergence of Covid-19 presented one of the biggest challenges of Ben Fear’s career – and it changed the focus of his business almost overnight. Fear is Chief Executive Officer of medical devices company Platform-14. For the past decade it had been sourcing …

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Maintaining Care and Support Services Quality During Covid-19

When the Covid-19 pandemic hit the UK, Ability Housing Association had to work out how to keep its residents safe – and make them feel safe, as CEO Jeff Skipp explains.   Ability Housing Association provides 20 housing, care and support, and community-based services for around 500 people across the south and south-east of England, for people who want to live as independently as possible. Measuring care …

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Regulatory Overhaul for Building Safety

The UK is introducing the most significant reform to building safety regulations in decades, aiming to create a coherent system that defines responsibilities and improves quality across the built environment. Published in July 2021, the UK government’s long-awaited draft Building Safety Bill promises to deliver the biggest reform of regulation across the construction and residential …

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Value of ISO Audit in Different Industries

Cheekeong Loh, CQP MCQI, MIEAust CPEng, outlines how auditing can develop in the future. As an industry practitioner, I have helped manufacturing organisations across geographical regions and industries achieve improvements and have conducted research, most recently into Quality 4.0 and smart manufacturing. Through my work, I have observed emerging trends, such as Industry 4.0, artificial intelligence, machine learning, blockchain, the Internet of Things (IoT) and virtual reality. Some questions that have arisen during my research include: How would non-financial auditing, which drives areas such as quality, operational improvements and due …

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