Quality Assurance

Customer Satisfaction – Increasing Your Customer Base With Referrals From The Happy Customers

Part of the growth of a business is building relationships with new customers. But how do you make it easier for your happy customers to refer others? This article will tell you about ways to encourage referrals from your happy customers and give you some tips on how to maximize your referral program for success!  …

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Importance of Apprenticeship for Continual Improvement

Apprenticeship for Continual Improvement Dave Ramsay, Continuous Improvement Manager for wilko hardware stores, has been on a quality apprenticeship journey, achieving his Lean Six Sigma Black Belt. Training for this achievement was provided by Capella Associates, winner of the CQI’s Quality Organisation of the Year at the 2020 International Quality Awards. Now a coach and …

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Quality Challenges Facing in Marshall Aerospace

Chris Hosking, Head of Safety, Quality and Environment, Marshall Aerospace, discusses the mission-critical role of quality in the aerospace sector.  Based in Cambridge, UK, Marshall Aerospace is part of the wider Marshall Group and one of the UK’s largest privately owned, independent companies. The aerospace business has locations in the UK, North America and Middle …

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Deliver Ongoing Consistent Quality During Covid 19 Pandemic

Deliver Ongoing Consistent Quality Ben Fear, CEO of a medical devices supplier, reflects on the life-and-death challenge of keeping standards high during the past two challenging years.  The emergence of Covid-19 presented one of the biggest challenges of Ben Fear’s career – and it changed the focus of his business almost overnight. Fear is Chief Executive Officer of medical devices company Platform-14. For …

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Maintaining Care and Support Services Quality During Covid-19

Maintaining Care and Support Services Quality When the Covid-19 pandemic hit the UK, Ability Housing Association had to work out how to keep its residents safe – and make them feel safe, as CEO Jeff Skipp explains.   Ability Housing Association provides 20 housing, care and support, and community-based services for around 500 people across the south and south-east of England, for people who want to live …

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Regulatory Overhaul for Building Safety

Regulatory Overhaul for Building Safety The UK is introducing the most significant reform to building safety regulations in decades, aiming to create a coherent system that defines responsibilities and improves quality across the built environment. Published in July 2021, the UK government’s long-awaited draft Building Safety Bill promises to deliver the biggest reform of regulation …

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