Quality Policy Requires Consistent Quality Objectives and Planning for Sustaining Business
Quality Policy Requires Consistent Quality Objectives and Planning for Sustaining Business Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth. The CQI describes quality as the process of making organizations perform for their stakeholders, and most would agree …