Sustained Success with ISO 9004
Sustained Success with ISO 9004 ISO 9004 should be seen as more than pure guidance if it is to help ensure standards for today’s organisations, says Richard Green, Senior Consultant at Kingsford Consultancy Services. While ISO 9001 is firmly established as the principal quality management system (QMS) standard, ISO 9004 has attracted much less attention. Both standards were created in 1987. Then, …