ISO 9001:2015

ISO 9001 Quality Management System in Construction Sector

A study into the potential risks being taken by construction businesses in Myanmar demonstrates how they could improve quality and performance by implementing quality management systems.   The past decade has seen a major increase in the number of construction projects in Myanmar (known until 1989 as Burma). Schemes have included residential and industrial buildings, high-end …

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Competence, Awareness and Communication in People Engagement

Competence, awareness and communication are vital in maximising the principles behind ISO 9000:2015 to help people become high achievers, says Jessen Yeoh, a principal auditor and advisor.  The competence and behaviour of the people within any organisation inevitably has a major impact on its overall success. Therefore, it is vital to ensure your people are properly …

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Handling of Incorrect Data During Auditing

In our latest dilemma, find out what to do when a company appears to have supplied duplicate testing images in order to meet the delivery requirement. Dilemma A customer quality engineer is conducting a release inspection at a manufacturer of high-pressure ball valves. The valves are for a pipeline project in northern Alaska. The contract requires full radiographic non-destructive testing of the welds for the flange ends of four valves. The engineer asks …

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Essential of Using Right Approach in Problem-Solving

Derek Scott, CQP FCQI, Quality Manager at Rubberatkins, Scotland, takes a look at models and strategies for problem-solving. Quality professionals are frequently required to engage in two areas that are as certain as death and taxes. The first is involvement in activities intended to result in continuous improvement, and the second is problem-solving. There are …

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Nonconformity and Corrective Action in ISO 9001

Ravindiran Gurusamy, IRCA Certificated Associate Auditor, offers an overview of nonconformance and the corrective action process for management system standards. Management system standards (MSS) will prevent nonconformities using the process approach, the plan, do, check, act (PDCA) cycle and by utilising risk-based thinking. The process-based approach, which could be said to be more ‘reactive’, enables …

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ISO/IEC 27022 Incorporation with Process Approach in Information Security Management System

Richard Green, CQP FCQI, Managing Director of Kingsford Consultancy Services, UK, outlines the newest guidance on information security implementation and operation. In the early days of management systems, a high degree of emphasis was placed on operating in accordance with specific, designated procedures. Management system standards were highly prescriptive, not only telling organisations which procedures …

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Value of ISO Audit in Different Industries

Cheekeong Loh, CQP MCQI, MIEAust CPEng, outlines how auditing can develop in the future. As an industry practitioner, I have helped manufacturing organisations across geographical regions and industries achieve improvements and have conducted research, most recently into Quality 4.0 and smart manufacturing. Through my work, I have observed emerging trends, such as Industry 4.0, artificial intelligence, machine learning, blockchain, the Internet of Things (IoT) and virtual reality. Some questions that have arisen during my research include: How would non-financial auditing, which drives areas such as quality, operational improvements and due …

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The High Level Structure Management System Standards

Horacio Martirena, a CQI technical assessor, IRCA Lead Auditor and Independent Consultant in management systems, outlines the development of the Harmonised Approach and the issues it addresses, and what it needs to resolve. The beginning: two standards Until the beginning of the 21st century, there were two ISO management system standards: ISO 9001 (quality) and ISO …

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