Adapting to the New Normal: Third-party Audits.

Damien Tiller, CQP MCQI, IRCA Lead PQMS and QMS Auditor, highlights the way the SOC® Service Organizations: Trust Services Criteria Report could overcome the difficulties inherent in remote auditing. Many organisations have switched to remote audits during their vendor selection and due-diligence auditing phase. For some organisations, especially those within the life sciences industry, this…

Understanding design and development of products and services.

Ravindiran Gurusamy, IRCA Certificated Associate Auditor, offers an overview of ISO9001:2015; Clause 8.3. It is useful to have an enhanced knowledge and understanding on the applicability of ISO9001:2015; Clause no 8.3, Design and development of products and services for audit clients in the service sectors. This article outlines how to implement and demonstrate conformance to…

Providing Good Governance for Information Security

How businesses can improve and strengthen their information security, cybersecurity and privacy protection through the latest update to ISO/IEC 27014. Good governance has always been at the heart of successful organisations. It is suggested that the term ‘governance’ derives from the ancient Greek word ‘kubernáo’ meaning ‘to steer’. This would seem appropriate as the primary…

Managing Quality and Risk in Projects

Abdullah Shaiban, Project Inspection Supervisor at Saudi Aramco – a multinational petroleum and natural gas company – highlights the importance of integrating risk into a quality management system. ISO 9001:2015 provides a framework which organisations can apply to their quality management system (QMS) to deliver sustainable development solutions and to improve the overall performance of…

Lack of Engagement from Top Management

In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s).  Dilemma The quality manager for a national service delivery organisation has scheduled a formal quarterly management review meeting for the senior team to attend….

Developing a Strategic Approach for Audits

Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day. Most of us will still remember the times when the third-party auditor(s) came and met the quality management representative to ask about the quality policy,…

​Top Tips for Problem Solving with ISO 9001:2015

David Finney, CQP MCQI, founder of The Energy of Conversation and trainer in coaching and auditing, shares his top tips for problem solving, while meeting the requirements for ISO 9001:2015. I’ve been training professionals in coaching and auditing skills for many years. When I discuss internal issues arising in business I constantly come across the…

​The Philosophy of ISO 9001:2015

Antonis Louloudis, CQP MCQI, head of SWISS APPROVAL/TUV Rheinland-North Hellas Branch, Greece, tells Andrew Holt that effective ISO 9001:2015 transition is about embracing the standard’s philosophy. Antonis Louloudis, CQP MCQI, is head of SWISS APPROVAL TECHNISCHE BEWERTUNG SA/TUV Rheinland representative office at the North Hellas Branch in Thessaloniki, Greece, a leading certification and notification body…

​ISO 9001:2015 – Why Transition Matters

CQI interim head of membership services Richard Green explains why ISO 9001:2015 transition is important for quality professionals. ISO standards are the result of international, expert consensus and the CQI contributes towards the revision process in a detailed way. As a result, the standards offer the benefit of global management experience and good practice. These standards can be…

​Understanding Organisational Context in ISO 9001 and ISO 14001

John Hartill looks at how quality professionals should address the organisational context requirements of ISO 9001 and ISO 14001. Understanding the organisation and its context is a new requirement within Annex SL-based revisions to ISO 9001:2015 and ISO 14001:2015. This is a ‘shall determine’ requirement, indicating that there is a requirement to demonstrate an output…