Is Cybersecurity the next Big thing for Quality Professionals?

Andrew Nichols, Quality Programme Manager at Michigan Manufacturing Technology Center, argues that data breaches can be disastrous for small and medium-sized enterprises (SMEs). It’s time for quality managers to look at how their management systems can help protect their business.  Cybersecurity breaches often make the news headlines, especially as large organisations tend to be the main victims – BA, Equifax, Marriott and NHS patient data have all been subject to…

Upgrading Standards for the Global Moving Business.

Due to the impact of the global pandemic and ever-increasing scrutiny of the environmental practices of relocation businesses, the industry is gearing up for an important update to its quality standard. FIDI Global Alliance is an association for quality-certified international moving and relocation businesses, specialising in moves from one country to another. Working with a FIDI-affiliated company is a pre-requisite for many HR and mobility teams in large…

Improving Effectiveness through Evidence-based Decision-making.

Ravindiran Gurusamy, IRCA Certificated Associate Auditor, offers an overview of how evidence-based decision-making can play a vital role in quality management and decision-making.   Facts, evidence and data analysis can support objectivity and confidence in decision-making – but how does evidence-based decision-making really benefit organisations and audit professionals? For a start, evidence is more reliable and…

Why quality assurance is a vital ingredient for a UK nutrition’s business.

Cambridge Commodities takes a “no-nonsense” approach to ensuring transparency in its quality operations, says the firm’s Head of Quality and Technical Becky Smith. When you’re sourcing and supplying more than 2,500 ingredients via a complex supply chain, you need to earn the trust of your customers. And a key way to do that is to…

A joined-up Approach to Building Safety.

The UK is introducing the most significant reform to building safety regulations in decades, aiming to create a coherent system that defines responsibilities and improves quality across the built environment. Published in July 2021, the UK government’s long-awaited draft Building Safety Bill promises to deliver the biggest reform of regulation across the construction and residential…

ISO 9001 Gets Quality Check.

Used by millions of organizations around the globe, the world-standard reference for quality, ISO 9001, Quality management systems – Requirements, has just passed its “warrant of fitness”. Like all ISO standards, ISO 9001 undergoes a systematic review every five years to decide whether it is still valid or needs updating. This is important to ensure the standard is still…

Continuing Risk-based Audits During a Pandemic.

Gordon McNeil, IRCA Principal Auditor, has conducted audits globally in a variety of industries, including nuclear, defence, aerospace and civil aviation. He shares his experience and advice on how remote audits can continue to be conducted during the Covid-19 pandemic. Many organisations, including national and international certification and accreditation bodies, have introduced remote assessments in…

Dealing with Incorrect Information.

In our latest dilemma, find out what to do when a company appears to have supplied duplicate testing images in order to meet the delivery requirement. Dilemma A customer quality engineer is conducting a release inspection at a manufacturer of high-pressure ball valves. The valves are for a pipeline project in northern Alaska. The contract requires full radiographic non-destructive testing of the welds for the flange ends of four valves. The engineer asks…

Selecting the Right Problem-Solving Strategy.

Derek Scott, CQP FCQI, Quality Manager at Rubberatkins, Scotland, takes a look at models and strategies for problem-solving. Quality professionals are frequently required to engage in two areas that are as certain as death and taxes. The first is involvement in activities intended to result in continuous improvement, and the second is problem-solving. There are…

Preventing the Recurrence of a Nonconformance.

Ravindiran Gurusamy, IRCA Certificated Associate Auditor, offers an overview of nonconformance and the corrective action process for management system standards. Management system standards (MSS) will prevent nonconformities using the process approach, the plan, do, check, act (PDCA) cycle and by utilising risk-based thinking. The process-based approach, which could be said to be more ‘reactive’, enables…