Upgrading Standards for the Global Moving Business.

Due to the impact of the global pandemic and ever-increasing scrutiny of the environmental practices of relocation businesses, the industry is gearing up for an important update to its quality standard. FIDI Global Alliance is an association for quality-certified international moving and relocation businesses, specialising in moves from one country to another. Working with a FIDI-affiliated company is a pre-requisite for many HR and mobility teams in large…

​ISO 45001: All Change.

Colin MacNee analyses the latest developments on ISO/DIS 45001 and finds some significant changes have been introduced. The Draft International Standard, ISO/DIS 45001 occupational health and safety management systems – Requirements with guidance for use, has been published for ballot and comment. There are significant changes from the second committee draft (CD 2). Annex SL High…

Utilising the ‘8D Approach’ in Business.

Stephanie Herring, Quality Manager at Wales Fertility Institute, UK, explains why the 8D approach should be applied when investigating non-conformances. Within all aspects of any service, quality remains the integral commodity of how we continue to improve our services, our staff and ourselves. Working towards continual improvement can sometimes cause staff and service fatigue, due…

Lack of Engagement from Top Management

In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s).  Dilemma The quality manager for a national service delivery organisation has scheduled a formal quarterly management review meeting for the senior team to attend….

Including Mental Health in a Quality Strategy

Ian Hawkins, Head of Content at Reconnect Studio, UK, examines some approaches to wellbeing and why mental health considerations deserve a central role in quality. The ways in which healthcare professionals and businesses approach mental health has evolved over the last few years. We no longer think of it as a straight choice between firing…

The Context of the Organisation

Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes. Many businesses are apprehensive about the new requirement in ISO 9001:2015 – clause 4.1 ‘Understanding the Organization and its Context’. However, management teams should think…