Lack of Engagement from Top Management

In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s).  Dilemma The quality manager for a national service delivery organisation has scheduled a formal quarterly management review meeting for the senior team to attend….

Including Mental Health in a Quality Strategy

Ian Hawkins, Head of Content at Reconnect Studio, UK, examines some approaches to wellbeing and why mental health considerations deserve a central role in quality. The ways in which healthcare professionals and businesses approach mental health has evolved over the last few years. We no longer think of it as a straight choice between firing…

The Context of the Organisation

Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes. Many businesses are apprehensive about the new requirement in ISO 9001:2015 – clause 4.1 ‘Understanding the Organization and its Context’. However, management teams should think…