A certified management system to engage employees

How much do employees genuinely care about what happens to the future of their organisation? Richard Walsh, Principal Assessor at NQA, explores. One of the key factors to running a successful business is knowing how to engage employees. If the leaders of an organisation understand the level of passion and drive their workforce has for…

Creating a safe audit environment

Damien Tiller, Quality Manager, Lead PQMS and QMS auditor, UK, explores the difference between a good and bad audit. When I made the move into quality management – becoming more exposed to auditors and then stepping up to be lead auditor – I began to consider some of the challenges that auditors face. For example, what…

Upstream Quality Assurance

Stanley O’Donnell, CQP MCQI, Managing Director at Advanced Management Systems, explores the importance of analysing potential risks before launching a project With the introduction of the new standard revisions of ISO 9001 quality management systems and AS 9100, an ISO 9001-based quality management system standard focused on aerospace quality, the emphasis on the quality management system structure,…

Improving communication during audits

Yemi Shodipo, Director of Charis The Training Company in Lancashire, UK, explains how auditors can improve communication with their auditees The origin of the word ‘audit’ derives from the Latin word ‘audire’, which means ‘to hear’ or ‘hearing’. It is the same root word that produced the English word ‘audio’, which of course represents information…

Improving product reliability in manufacturing

Dr Louis Redding, CQP FCQI, discusses some useful methods to help improve complex engineering products. Manufacturers of complex engineering products such as aero-engines, gas turbines, and high value medical machines (scanners), continue to seek innovative business and operations strategies in order to maintain and improve their competitive positions. These initiatives are driven by the pressures of limited and diminishing resources, the increased demand…

Maintaining accreditation through remote assessments

The Covid-19 pandemic and government restrictions has seen remote working and the curtailing of services become the new norm for many organisations. Jeff Ruddle, Strategic Development Director at UKAS explains how UKAS is helping conformity assessment bodies during this time. During this national emergency, the need for reliable, competent, and verifiable services is as high…

The new normal for virtual audits

Amy Schewe, CQP PCQI, Quality Manager at Thin Metal Parts in Colorado Springs, US, explains how virtual audits can help auditors with conducting successful audits during and after the coronavirus pandemic. As the Covid-19 pandemic turns the world upside down, we are all forced to define a new ‘normal’. For businesses, that might mean staggering…

​ISO 9001, auditing and risk management

Andrew Holt looks at what context ISO 9001:2015 places on the management systems auditor and risk management. Quality and risk management would seem to be natural bedfellows. Yet, how often do quality managers and risk managers work together in a meaningful way? There is no doubt the reason for this is the two are distinct…

Five steps: Transforming your risk register into a quality manual

Khubaib Asadullah, Quality Manager at Hawkins & Associates Limited, recommends five steps to comply with ISO 9001:2015 – Quality management system requirements for your business management system, either if you have successfully transitioned to ISO 9001:2015 or if you are thinking of getting your business certified Step 1: Deploying risk-based thinking As the new ISO…

ISO 44001: Collaborating to reach new heights

Discover how organisations can strengthen working relationships to optimise value creation. David Hawkins, Chair of the committee that designed the business collaboration standard, shares his insight and top tips for implementation The business collaboration standard, ‘ISO 44001:2017’ empowers organisations to foster relationships internally and with external parties. The guidance document, ‘ISO 44002:2019,’ published in autumn…