Keeping Quality at the Heart of Care and Support Services.

When the Covid-19 pandemic hit the UK, Ability Housing Association had to work out how to keep its residents safe – and make them feel safe, as CEO Jeff Skipp explains.   Ability Housing Association provides 20 housing, care and support, and community-based services for around 500 people across the south and south-east of England, for people who want to live as independently as possible. Measuring care…

Layered Process Audits Show the Benefits of Focusing on Facts As Well As Faults.

Layered process audits have long been established in the automotive industry, but they can also play a key role in improving quality standards across a range of other sectors, says Ravindiran Gurusamy, an IRCA Certificated Associate Auditor. Of the four key goals driving quality management systems in the automotive sector, preventing defects is the most…

The impact of Covid-19 on Careers in Quality.

Jessica Plested leads the quality recruitment team at Shirley Parsons and has been working throughout the pandemic alongside her colleagues Ethan Baddeley and Emily Swindlehurst who both specialise in quality recruitment across all sectors. We asked Jessica to let us know how the jobs market has been affected by Covid-19. What impact has Covid-19 had…

The impact of Covid-19 on Quality Professionals.

The CQI has partnered with quality management software provider Qualsys to release Covid-19: The impact of coronavirus on quality professionals, a report looking at how the spread of Covid-19 has affected the quality profession. The coronavirus pandemic has had, and continues to have, a profound effect on the way in which we live and work. While not entirely without precedent, the extent of these effects is unseen in modern times. To…

The continuing relevance of ISO 9004.

ISO 9004 should be seen as more than pure guidance if it is to help ensure standards for today’s organisations, says Richard Green, Senior Consultant at Kingsford Consultancy Services.  While ISO 9001 is firmly established as the principal quality management system (QMS) standard, ISO 9004 has attracted much less attention. Both standards were created in 1987. Then, the purpose of ISO 9004…

How to conduct a value-added Management System Audit.

Having the right motivation and proactively identifying opportunities for improvement are key, says Jessen Yeoh CQP MCQI, IRCA Principal Auditor, and Principal Advisor at P Excel Advisory.  Do your auditees feel that you, as the auditor, add value to their work? Do they request you to audit them again in the future, and value your…

Remote Auditing During the Coronavirus.

Sharon Shutler, CQP FCQI, shares her advice and guidance to help auditors carry out remote audits amid the coronavirus pandemic. In these uncertain times of the Covid-19 pandemic, I am sure many of us are experiencing moments of anxiety and despair. I had such a moment when I was informed, at very short notice, that…

Covid-19 and Quality Management impact survey Analysis.

Thank you to all those members that took the time to complete the short survey on how you and your organisations are adapting the challenges presented by coronavirus.    The results show that 89% of you told us that your organisation’ had changed their working practices to adapt to the current situation. You told us that your key challenges were: Remote working – The…

Covid-19 and Management Systems Audit.

The CQI|IRCA shares advice and guidance available to help auditors with conducting successful audits amid the coronavirus pandemic. IRCA certificated management systems auditors may be affected for a considerable time, as organisations put stringent rules in place to cope with the coronavirus disease (Covid-19). The CQI|IRCA has shared guidance from the accreditation and certification community to assist…

Is Cybersecurity the next Big thing for Quality Professionals?

Andrew Nichols, Quality Programme Manager at Michigan Manufacturing Technology Center, argues that data breaches can be disastrous for small and medium-sized enterprises (SMEs). It’s time for quality managers to look at how their management systems can help protect their business.  Cybersecurity breaches often make the news headlines, especially as large organisations tend to be the main victims – BA, Equifax, Marriott and NHS patient data have all been subject to…