In the world of quality management, there are two main methods for measuring and ensuring quality. The first is verifying that a process complies with the criteria defined in the quality manual. This is called process validation. The second method is to set measurable quality objectives. As stated in ISO 9001 Quality Management System, quality…
Quality management systems are designed to ensure the quality of a product or service. The latest technologies have brought about Industry 4.0, which revolutionizes the way in which production processes are managed, and how businesses conduct business with customers. This article explores how Industry 4.0 will impact those working in the fields of quality management…
Quality objective is a measurable quality control method that a company establishes according to ISO 9001:2015 standards. It allows you to turn goals from your quality policy into results. In this article, learn how to set these important measures and use them in your business today! What are quality objectives? Quality objectives are the goals…
Quality Policy Requires Consistent Quality Objectives and Planning for Sustaining Business Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth. The CQI describes quality as the process of making organizations perform for their stakeholders, and most would agree…
Paul Vaughan, CQP FCQI, Quality Manager at Siemens Rail Automation, UK, explains the importance of setting key performance indicators (KPIs) for business. I had the pleasure of working for an organisation where I was instrumental in developing a three-year quality strategy. Akin to many business strategies, the one I was helping to create was linked…
Understanding Quality Policy, Quality Objectives and Planning to Achieve Them: Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors. It is in sub-clause 5.2.1 of ISO 9001:2015 that sets out the requirements of top management in respect of the organisation’s quality policy….
