Supplier Corrective Action is a process used by organizations to address non-conforming products or services provided by their suppliers. When a supplier’s product or service does not meet the organization’s quality requirements, a non-conformance is identified, and the organization initiates the Supplier Corrective Action process. This process involves working with the supplier to identify the…
Handling of Incorrect Data During Auditing In our latest dilemma, find out what to do when a company appears to have supplied duplicate testing images in order to meet the delivery requirement. Dilemma A customer quality engineer is conducting a release inspection at a manufacturer of high-pressure ball valves. The valves are for a pipeline project in northern Alaska. The contract requires full radiographic non-destructive testing of the welds for the flange…
Implementing 8D Problem Solving Methodology for Business Continuity Stephanie Herring, Quality Manager at Wales Fertility Institute, UK, explains why the 8D approach should be applied when investigating non-conformances. Within all aspects of any service, quality remains the integral commodity of how we continue to improve our services, our staff and ourselves. Working towards continual improvement…
