Reduce Quality Cost Through ISO 9001: Vimala Balusamy, CQP MCQI, Quality and Project Management Consultant, India, shares her five steps to help prevent poor quality costs in businesses. When a customer experiences poor quality or bad service from an organisation, they will often go to the latter’s competitor to meet his/her demands. This is the…
Improve Customer Relationship Through Quality Management: Ben Dewison, Specialist Member of The Institute of Customer Service, UK, explains the importance of quality assurance and how it can be used to improve customer relationships. Quality standards are set by internationally recognised bodies to develop best practice, enhance company performance and improve customer satisfaction. Standards can take…
Quality Risk Management and Business Continuity: Jayet Moon, CQP MCQI, Quality Engineering Lead at Terumo Medical Corporation, US, and Veronica Cavendish-Stephens, Principal at Auchincloss-Stephens, explains how quality risk management is developing in line with business responses to Covid-19. There is no overarching ISO standard for quality risk management (QRM). There are guidance documents and industry…
Food Safety Guidance During COVID-19: BRCGS, the organisation behind the Global Standard for Food Safety, has issued new guidance to food manufacturers amid concerns about the impact of Covid-19 on food production. Jon Murthy, Head of Global Marketing at BRCGS, reveals more. Following concerns about the impact of Covid-19 on food production, BRCGS, the organisation behind the…
Perspective from Certification Body, Auditor and Auditee on Remote Auditing: Dean Blevins, CQP MCQI, Product Quality Specialist at Almac Group reveals what was discussed at the latest CQI Northern Ireland branch event on remote auditing. On Tuesday 5 May 2020, the CQI’s Northern Ireland branch hosted an online webinar called ‘Remote Auditing – A 360 Degree Perspective’. The branch event, which was…
Paul Vaughan, CQP FCQI, Quality Manager at Siemens Rail Automation, UK, explains the importance of setting key performance indicators (KPIs) for business. I had the pleasure of working for an organisation where I was instrumental in developing a three-year quality strategy. Akin to many business strategies, the one I was helping to create was linked…
Cost Management Through Internal Audit: Jeff Monk, CQP FCQI, Managing Director of auditing training and consultancy firm, Jemo International, shares his simple steps to help organisations curtail costs and improve business performance through audits. Many senior executives view quality as an overhead cost, necessary but not profit making. This article is based on work that we,…
Understanding Quality Policy, Quality Objectives and Planning to Achieve Them: Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors. It is in sub-clause 5.2.1 of ISO 9001:2015 that sets out the requirements of top management in respect of the organisation’s quality policy….
