As pandemics, natural disasters, and cybercrime continue to impact our world, what’s certain is that nothing is certain. Being agile and prepared for any kind of disruption, therefore, is an essential business activity. ISO’s flagship standard for risk management, ISO 31000, is the world’s “go to” standard to support this, and a new handbook has …
New guidance from the UK’s Engineering Council describes the role of professional engineers and technicians, including quality management professionals, in dealing with risk. Here, we speak to Estelle Clark CQP FCQI FRSA about the guidance, including the concept of ‘risk appetite’. In a world where safety is and should be everyone’s number one priority, what …
Managing Risk in Innovation and Product Development Read More »
Andrew Nichols, Quality Programme Manager at Michigan Manufacturing Technology Center, argues that data breaches can be disastrous for small and medium-sized enterprises (SMEs). It’s time for quality managers to look at how their management systems can help protect their business. Cybersecurity breaches often make the news headlines, especially as large organisations tend to be the main victims – BA, Equifax, Marriott and NHS patient data have all been subject to …
Improvement, Innovation and Effectiveness Lead Tracey Brailsford at Derbyshire Community Health Services NHS Foundation Trust explains how a cloud-based system is helping senior leadership and frontline staff learn from performance and continually improve services for patients. When Tracey Brailsford joined Derbyshire Community Health Services NHS Foundation Trust in 2015, the organisation’s clinical audit activity was based around paper forms and spreadsheets. …
Effective Audit Management Through Cloud Based System Read More »
Abdullah Shaiban, Project Inspection Supervisor at Saudi Aramco – a multinational petroleum and natural gas company – highlights the importance of integrating risk into a quality management system. ISO 9001:2015 provides a framework which organisations can apply to their quality management system (QMS) to deliver sustainable development solutions and to improve the overall performance of …
Importance of Integrating Risk Into QMS for Project Management Read More »
David Finney, CQP MCQI, founder of The Energy of Conversation and trainer in coaching and auditing, shares his top tips for problem solving, while meeting the requirements for ISO 9001:2015. I’ve been training professionals in coaching and auditing skills for many years. When I discuss internal issues arising in business I constantly come across the …
ISO 9001 Approach – Prioritize Actions Taken To Address Risks And Opportunities Read More »
Andrew Ward explains how he helped create a bespoke audit solution to support Balfour Beatty and Crossrail during construction of the new Woolwich station. Audit schedules are the basic requirement for checking what and when quality processes and outputs should be measured to gain the maximum benefits for the business. However, often understanding the ‘what’ …
The International Organization for Standardization (ISO) and the International Accreditation Forum (IAF) have put together an Auditing Practices Group Guidance on: Risk Based Thinking. Read how ISO 9001 – Quality management can address risk planning in your organisation Risk has been always implicit and addressed in ISO 9001. Many of its requirements, are aimed to …
Ben Dewison, Specialist Member of The Institute of Customer Service, UK, explains the importance of quality assurance and how it can be used to improve customer relationships. Quality standards are set by internationally recognised bodies to develop best practice, enhance company performance and improve customer satisfaction. Standards can take various forms, including: regulations, contractual requirements …
Improve Customer Relationship Through Quality Management Read More »
Jayet Moon, CQP MCQI, Quality Engineering Lead at Terumo Medical Corporation, US, and Veronica Cavendish-Stephens, Principal at Auchincloss-Stephens, explains how quality risk management is developing in line with business responses to Covid-19. There is no overarching ISO standard for quality risk management (QRM). There are guidance documents and industry specific regulatory requirements, various standards for …
