Understanding The Context of The Organization Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes. Many businesses are apprehensive about the new requirement in ISO 9001:2015 – clause 4.1 ‘Understanding the Organization and its…
Major Auditing Standard Change to ISO 19011 & ISO/IEC 17021 Richard Green explains crucial changes to ISO 19011 and ISO/IEC 17021-1 and reveals what this will mean for the quality profession. Two of the principal standards underpinning the world of management system audit are currently in the process of revision. The good news is that…
Managing Audit According to ISO 19011 Guidelines Richard Green explains the fundamental changes to ISO 19011:2011 ISO 19011:2011 provides guidance on auditing management systems. It identifies the principles of auditing and provides advice as to how to manage an audit programme and conduct management system audits. It additionally advises on the evaluation of the competence…
Improvement Through Transitioning to ISO 9001:2015 Kevin Scanlan, quality and document control manager at CRC-Evans Offshore, explains how his team found success by rebuilding their QMS as part of the transition to ISO 9001:2015. As with many organisations, our QMS had suffered from a ‘cut-and-paste’ culture with various processes and procedures being added to satisfy…
Involve Everyone to Achieving ISO 9001:2015 Meeting the requirements of the latest quality management standard, ISO 9001: 2015, means major changes in adapting to its risk- and opportunity-based approach. Gordon Dunbar, Quality Manager at ETAL Group, explores how this approach requires involvement not just from board room to factory floor, but throughout the organisation’s ecosystem….
Achieve Business Excellence from Quality Standards: Bob Goodwin, MSc (TQM), CQP, MCQI, takes a look at what businesses need in order to develop a quality culture, and how quality professionals can drive this improvement beyond what is required by ISO standards. ISO standards cover only a subset of what makes a business operate. Another way…
Understanding Quality Policy, Quality Objectives and Planning to Achieve Them: Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors. It is in sub-clause 5.2.1 of ISO 9001:2015 that sets out the requirements of top management in respect of the organisation’s quality policy….
Changes in Organisational Knowledge on ISO 9001: IRCA Principal Auditor Ramanie Pathirage Chandraratne reveals why the new standard requires auditors to act now in order to improve their understanding. Today we live in a world where change is inevitable. Emerging disruptive technologies give us new opportunities in new markets, while making the current technologies and systems…
Competence Important in Businesses: Malcolm Royer, CQP MCQI, Senior Quality Manager at Network Rail, explores what is meant by competency and why the term has become popular with businesses over the past two decades. I have worked in the quality profession for 35 years since I finished my apprenticeship with Petter Diesels in Staines, UK. I have…
Importance of STEM: Gaurav Bijlani PCQI, Senior Production Test Engineer at Hanover Displays, speaks about the importance of encouraging more students into STEM (Science, Technology, Engineering, Mathematics) careers. According to the Manufacturing in 2020 report by the Institution of Mechanical Engineers, the UK manufacturing industry accounts for 10 per cent of the UK economy. “However, a staggering…
