Top Management in QMS In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how the quality managers can encourage senior teams to take the ownership and more responsibility for their management system(s). Dilemma The QMS manager for a national service delivery organisation has scheduled a formal quarterly management review meeting…
Strategic To Improve Audit Quality Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day. Most of us will still remember the times when the third-party auditor(s) came and met the quality management representative to…
David Finney, CQP MCQI, founder of The Energy of Conversation and trainer in coaching and auditing, shares his top tips for problem solving, while meeting the requirements for ISO 9001:2015. I’ve been training professionals in coaching and auditing skills for many years. When I discuss internal issues arising in business I constantly come across the…
Challenges And Benefits of ISO 9001 Antonis Louloudis, CQP MCQI, head of SWISS APPROVAL/TUV Rheinland-North Hellas Branch, Greece, tells Andrew Holt that effective ISO 9001:2015 transition is about embracing the standard’s philosophy. Antonis Louloudis, CQP MCQI, is head of SWISS APPROVAL TECHNISCHE BEWERTUNG SA/TUV Rheinland representative office at the North Hellas Branch in Thessaloniki, Greece,…
Transition ISO 9001:2015 CQI interim head of membership services Richard Green explains why ISO 9001:2015 transition is important for quality professionals. ISO standards are the result of international, expert consensus and the CQI contributes towards the revision process in a detailed way. As a result, the standards offer the benefit of global management experience and good practice. These…
Context of Organization in ISO 9001 And ISO 14001 John Hartill looks at how quality professionals should address the organisational context requirements of ISO 9001 and ISO 14001. Understanding the organisation and its context is a new requirement within Annex SL-based revisions to ISO 9001:2015 and ISO 14001:2015. This is a ‘shall determine’ requirement, indicating…
Quality Policy for Effective Auditing in ISO 9001:2015 Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors. It is in sub-clause 5.2.1 of ISO 9001:2015 that sets out the requirements of top management in respect of the organisation’s quality policy. Top management…
Understanding The Context of The Organization Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes. Many businesses are apprehensive about the new requirement in ISO 9001:2015 – clause 4.1 ‘Understanding the Organization and its…
Major Auditing Standard Change to ISO 19011 & ISO/IEC 17021 Richard Green explains crucial changes to ISO 19011 and ISO/IEC 17021-1 and reveals what this will mean for the quality profession. Two of the principal standards underpinning the world of management system audit are currently in the process of revision. The good news is that…
Managing Audit According to ISO 19011 Guidelines Richard Green explains the fundamental changes to ISO 19011:2011 ISO 19011:2011 provides guidance on auditing management systems. It identifies the principles of auditing and provides advice as to how to manage an audit programme and conduct management system audits. It additionally advises on the evaluation of the competence…
