Improve Customer Relationship Through Quality Management: Ben Dewison, Specialist Member of The Institute of Customer Service, UK, explains the importance of quality assurance and how it can be used to improve customer relationships. Quality standards are set by internationally recognised bodies to develop best practice, enhance company performance and improve customer satisfaction. Standards can take…
Quality Risk Management and Business Continuity: Jayet Moon, CQP MCQI, Quality Engineering Lead at Terumo Medical Corporation, US, and Veronica Cavendish-Stephens, Principal at Auchincloss-Stephens, explains how quality risk management is developing in line with business responses to Covid-19. There is no overarching ISO standard for quality risk management (QRM). There are guidance documents and industry…
Security Industry Standards: Tony Brachmanski, CQP MCQI, IRCA Principal Auditor, provides an insight into the purpose and structure of the Approved Contractor Scheme (ACS), and the approach third party ACS- approved auditors are applying to assess businesses against the standard. For many years, the private security industry has been perceived to have a poor reputation,…
Risks and Opportunities of Remote Auditing: The Covid-19 pandemic is unprecedented in modern times and provides the first significant test for the relatively new programme of assessment and certification of management systems. Paul Simpson, CQP FCQI, Principal Consultant and Owner of s2a2s Ltd, discusses the risks and opportunities associated with remote auditing for conformity assessment…
Risk Analysis and Project Management: Stanley O’Donnell, CQP MCQI, Managing Director at Advanced Management Systems, explores the importance of analysing potential risks before launching a project With the introduction of the new standard revisions of ISO 9001 quality management systems and AS 9100, an ISO 9001-based quality management system standard focused on aerospace quality, the emphasis on…
Risk Management and Auditing in ISO 9001: Andrew Holt looks at what context ISO 9001:2015 places on the management systems auditor and risk management. Quality and risk management would seem to be natural bedfellows. Yet, how often do quality managers and risk managers work together in a meaningful way? There is no doubt the reason…
Risk Based Thinking and Quality Manual in ISO 9001:2015 Khubaib Asadullah, Quality Manager at Hawkins & Associates Limited, recommends five steps to comply with ISO 9001:2015 – Quality management system requirements for your business management system, either if you have successfully transitioned to ISO 9001:2015 or if you are thinking of getting your business certified…
