Improvement Through Transitioning to ISO 9001:2015 Kevin Scanlan, quality and document control manager at CRC-Evans Offshore, explains how his team found success by rebuilding their QMS as part of the transition to ISO 9001:2015. As with many organisations, our QMS had suffered from a ‘cut-and-paste’ culture with various processes and procedures being added to satisfy…
Involve Everyone to Achieving ISO 9001:2015 Meeting the requirements of the latest quality management standard, ISO 9001: 2015, means major changes in adapting to its risk- and opportunity-based approach. Gordon Dunbar, Quality Manager at ETAL Group, explores how this approach requires involvement not just from board room to factory floor, but throughout the organisation’s ecosystem….
Achieve Business Excellence from Quality Standards: Bob Goodwin, MSc (TQM), CQP, MCQI, takes a look at what businesses need in order to develop a quality culture, and how quality professionals can drive this improvement beyond what is required by ISO standards. ISO standards cover only a subset of what makes a business operate. Another way…
Understanding Quality Policy, Quality Objectives and Planning to Achieve Them: Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors. It is in sub-clause 5.2.1 of ISO 9001:2015 that sets out the requirements of top management in respect of the organisation’s quality policy….
Changes in Organisational Knowledge on ISO 9001: IRCA Principal Auditor Ramanie Pathirage Chandraratne reveals why the new standard requires auditors to act now in order to improve their understanding. Today we live in a world where change is inevitable. Emerging disruptive technologies give us new opportunities in new markets, while making the current technologies and systems…
Competence Important in Businesses: Malcolm Royer, CQP MCQI, Senior Quality Manager at Network Rail, explores what is meant by competency and why the term has become popular with businesses over the past two decades. I have worked in the quality profession for 35 years since I finished my apprenticeship with Petter Diesels in Staines, UK. I have…
Importance of STEM: Gaurav Bijlani PCQI, Senior Production Test Engineer at Hanover Displays, speaks about the importance of encouraging more students into STEM (Science, Technology, Engineering, Mathematics) careers. According to the Manufacturing in 2020 report by the Institution of Mechanical Engineers, the UK manufacturing industry accounts for 10 per cent of the UK economy. “However, a staggering…
Effectiveness of SMART Objectives: Sam Kinch, Quality Management Consultant at qualityinspired.co.uk, highlights the importance of SMART objectives and how businesses should apply them. ISO 9001:2015 requires all organisations to have a quality policy and quality objectives in place to track and monitor business performance. The policy should directly link to the objectives, giving businesses foundation to…
Developing Country and Management System Implementation: Aijaz Ali Nasser, Principal Auditor and former Ex-Regional Supplier Quality Auditor, Asia Pacific Middle East at GlaxoSmithKline, shares his experience of auditing global suppliers. In 2009, GlaxoSmithKline decided to centralise the approval of its suppliers. The suppliers provided API (active pharmaceutical ingredients), excipients, packaging materials and raw materials to the company’s 70 manufacturing facilities worldwide. These manufacturing facilities, especially those…
Accountability of A Leader: Ken Burrows, CQP MCQI, Air Domain Quality Team Leader at Defence Equipment and Support, UK, explains the importance of creating leadership commitments with the wider team to ensure accountability. As we continue through unprecedented times during Covid-19, how we lead our valued people is even more important. There are many styles…
