Effectiveness of SMART Objectives: Sam Kinch, Quality Management Consultant at qualityinspired.co.uk, highlights the importance of SMART objectives and how businesses should apply them. ISO 9001:2015 requires all organisations to have a quality policy and quality objectives in place to track and monitor business performance. The policy should directly link to the objectives, giving businesses foundation to…
Developing Country and Management System Implementation: Aijaz Ali Nasser, Principal Auditor and former Ex-Regional Supplier Quality Auditor, Asia Pacific Middle East at GlaxoSmithKline, shares his experience of auditing global suppliers. In 2009, GlaxoSmithKline decided to centralise the approval of its suppliers. The suppliers provided API (active pharmaceutical ingredients), excipients, packaging materials and raw materials to the company’s 70 manufacturing facilities worldwide. These manufacturing facilities, especially those…
Accountability of A Leader: Ken Burrows, CQP MCQI, Air Domain Quality Team Leader at Defence Equipment and Support, UK, explains the importance of creating leadership commitments with the wider team to ensure accountability. As we continue through unprecedented times during Covid-19, how we lead our valued people is even more important. There are many styles…
Employee Engagement Increasing Through ISO 9001: How much do employees genuinely care about what happens to the future of their organisation? Richard Walsh, Principal Assessor at NQA, explores. One of the key factors to running a successful business is knowing how to engage employees. If the leaders of an organisation understand the level of passion…
