Corrective Action vs Firefighting

When problems arise corrective action vs firefighting, many organizations respond quickly. An issue is identified, a solution is applied, and work continues. On the surface, this seems effective. The problem appears to be resolved, and operations move forward. However, when the same issues return again and again, it becomes clear that something deeper is missing. …

When Problems Repeat, It Is a System Failure, Not a People Problem

When the same issues keep occurring in an organization, the first instinct is often to look for someone to blame. A mistake happened again between system failure vs people problem, a deadline was missed, or a nonconformance reappeared during an audit. The question quickly becomes who did this and why they did not learn from…