The implementation of a Quality Management System (QMS) is essential for organizations aiming to improve efficiency, ensure compliance, and enhance customer satisfaction. However, success in QMS implementation depends on setting clear, actionable, and achievable goals. The SMART criteria—an acronym for Specific, Measurable, Achievable, Relevant, and Time-bound—provides a structured approach to define and manage these goals…
Applying the SMART Criteria in QMS Implementation
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