Technology used to be the support act in business. Now it is the stage, the lighting, and the main performance. From cloud computing and virtual collaboration to data analytics and cybersecurity, organizations rely on digital infrastructure for every breath of their operations. When technology falters, everything stumbles. This reality is why ISO/IEC 20000-1:2018 matters more…
ISO IEC 20000 1:2018 IT Service Management in the Digital Era
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