By now, ISO-compliant complaint handling is not just a tick-box task, or a monthly headache reserved for the QA team. It is a full-cycle process that touches every part of your organization, especially if you are ISO-certified. From the moment a complaint is received to the moment it is resolved and closed, each step is…
If complaints make you wince, you are not alone. No one looks forward to reading a frustrating email or hearing a dissatisfied voice on the other end of the line. But here is a mindset shift worth considering: using complaint data in ISO is not just helpful—it’s essential. Every complaint is unfiltered, real-time insight into…
Complaint Management Mistakes are more common than many teams realize. Complaints are uncomfortable—that’s the truth. They challenge our systems, test our patience, and sometimes feel like personal attacks. But for ISO-certified organizations, how we handle complaints says just as much about our quality system as any documented procedure. Unfortunately, many teams fall into patterns that…
Complaint Management in ISO isn’t just a box to check—it’s a vital part of continuous improvement. Let’s be honest, no one enjoys receiving complaints. They often come at the worst times, filled with frustration, and may feel more personal than procedural. But for ISO-certified organizations, these complaints are not random grumbles. They’re clear signals for…
