FAQ

General

A:Some common problems faced by traditional way of ISO Documentation is difficult to keep track update & change, document distribution not up to date, miscommunications, Many tedious steps, human errors, larger storage space required, limited copies for reference, difficult to cross refer with other department, loosely control, misplacing documents and etc.

A: There is no limitation of NIIX ISO DMS that would impact its usage or benefits.

A: Steps to digitlise your physical documents are as follows:

In the Management Review Meeting, you must state the effective date when (specific date), all ISO document such as Manual, Procedure, Work Instruction, etc will be managed in the ISO Document Management System which the revision number will begin with Revision 1. Update the Document Control procedure accordingly to reflect the document control via NIIX ISO DMS.
Prepare all the latest version documents in softcopy for each department, identify who is the Creator, Reviewer, Approver for each document.
Create department list and user list in the NIIX Portal. Identify the role/ user security level of each user. Provide the NIIX ISO DMS and User login details to all employees.
Upload the documents to the NIIX ISO DMS for each department. If all the latest document have been approved during the hardcopy version, then for the NIIX ISO DMS implementation transition process, you can have Two options:
- Option 1: Process Owner (Document Owner) to upload their own department document. Review and Approved by related Reviewer and Approver.
- Option 2: Document Controller assist to Upload, Review, Approve all document of all departments using related document owner, reviewer, approver login ID.
Notify all employees effective when and when, all ISO documents such as Manual, Procedure, etc shall be viewed in NIIX ISO DMS.

A: It is up to your company to decide. - Best practice is for the Process Owner (Document Owner) to upload their own department documents. Reviewed and Approved by related Reviewer and Approver.

However, some of our clients allows the Document Controller to Upload document using related document owner login ID and send to related reviewer and approver. Each Reviewer and Approver will review and approve their own document.

A: - All the old version of the documents can be remain in hardcopy or Softcopy form for reference purposes. You only need to upload the latest version document into NIIX ISO DMS.

In the management review meeting, you must state that effective date when (specific date), all ISO document such as Manual, Procedure, Work Instruction, etc will be managed in ISO Document Management System which the revision number will begin with Revision 1. Update the Document Control procedure accordingly to reflect the document control via NIIX ISO DMS.

A: It is not necessary. You can state in your Document Control Procedure that the manual, procedure, etc will be managed, reviewed, approved and viewed in the NIIX ISO DMS.

A: All the previous version documents can be saved in Softcopy or hardcopy version for reference purposes. You only need to upload the latest version document into NIIX ISO DMS.

In the Management Review Meeting, must state that effective when (specific date), all ISO document such as Manual, Procedure, Work Instruction, etc will be managed in NIIX ISO Document Management System which the revision number will begin with Revision 1. Update the Document Control procedure accordingly to reflect the document control via NIIX ISO DMS.

A: By using the NIIX ISO DMS, all the documents will start with revision 1. You shall update the Document Control Procedure accordingly to reflect the control of documents using NIIX ISO DMS.

A: The best practice is to manage the documents in NIIX ISO DMS and let all the related employees to view the documents through NIIX ISO DMS.

A: Document Controller (DC) can be assigned as NIIX ISO DMS administrator to assist Management Representative to assign related system access rights (security level) to other Users.

A: The available language is English, Malay and Thai. However it can be customized to your local language if necessary.

A: No. You can let either QMR or Document Controller to be System Administrator for NIIX ISO DMS. This will be the key person to create Department and User and assign the related user access rights to each user.

A: Document Creator/ Reviewer/ Approver is not supposed to share the ID. You may let Regular user who only needs to view the document to share the ID though the same ID cannot be used at the same time. However the best practice is each user to have their own ID thus they can login to the system at anytime.

A: NIIX is the brand name of the software. Where "N" represents the number of collaborators and processes. *The double “I” represents people, task and processes are interrelated within the organization which promote efficiency, effectiveness and productivity. *“X” means breaking through barriers with future-oriented mindset, forward-going growth and continuous improvement.

A: Among the features of NIIX ISO DMS are:

User security and access control
Creation, review and approval of document with automated workflow
Easy access to supporting document and cross reference document
Master list with document category
Caters for multiple ISO Standards and digital audit
Automated versioning and archiving of obsolete documents
Task reminders, announcements, updates and summary
Real time tracking for document change and all user activity

A: Yes, NIIX ISO DMS can be implemented at multiple subsidiaries of the same organization.

A: Yes, NIIX ISO DMS is suitable to be implemented at organization that is in the process to obtain ISO certification, and also for company that has already been certified to ISO certification.

A: Yes, NIIX ISO DMS is web based system that you can access from any where and anytime with valid login ID and password.

If the NIIX ISO DMS is installed at your own server on premise, you need to enable the server to be access externally by your IT person.

If you are subscribing to our cloud server package, then no further setting is required in order for you to access NIIX ISO DMS from any where and anytime.

A: It enables the employees to create, review, approve, access and view the related ISO document like Manual, Procedure, Work Instruction, Job Description, Form through online. The document revision number, document master list will be automatically updated upon document approval.

It helps in reducing time spent on document management. Users can access to the related document whenever necessary and this will improve their knowledge on the company procedures, work instruction and further improve the effectiveness and efficiency of the business operation.

It also enables employees to focus on other important matters instead of spending time on managing the document.

A: NIIX has thousands on clients covering big corporate, small and medium enterprises, public sectors of various industries worldwide. Among them include Amphenol, Victor Buyck,, Medipro, Shin Etsu, Hokuden, Cosmopolyurethene, DKSH, Operon, Shinko, George Kent, Johor Port, Human Resource Development Fund, Malaysian Highway Authority, National Institute of Occupational Safety and Health, Inland Revenue Board Of Malaysia, etc.

A: We offer a flexible subscription package and purchased package. Click here https://niix.com/v2/public/ms/pricing/cloudprice to know more about our pricing structure.

A: It depends on the requirements of customization.

A: NIIX is committed to ensure client fully understand the functionality of NIIX ISO DMS, clarify any questions client may have on the NIIX ISO DMS and help client make decision whether NIIX ISO DMS is the right system for them. NIIX also committed to ensure excellent after sales service and ensure client to have successfull implementation. NIIX also have dedicated Support Team to assist client through the Online Support System.

A: NIIX provides detailed User Manual within the NIIX ISO DMS and also comprehensive video tutorial in YouTube.

A: The free trial of NIIX ISO DMS is available at http://niix2u.com:8080/niixportal/login.

A: NIIX ISO DMS is best used for ISO documentation management make it easy for ISO document audit. However it is not a system to use for managing Corrective Action Request.

A separate system named NIIX Quality Improvement System is used for ISO Audit which can cater for Corrective Action, Preventive Action, Management Review Meeting, Supplier Corrective Action request, Continual Improvement, etc.

A: This is the charges for related system settings and configurations.

A: Yes, user can be assigned according to Department and User Access security level.

A: NIIX ISO DMS is very user friendly and it also providesa very detailed User Manual and User Tutorial video clips. Users will be able to use the system after learning from the tutorial video.

A: No, it is not an Accounting System. NIIX ISO DMS is used for managing your related ISO Documentation include ISO procedure related to Account Department.

A: It depends on Management's strategic decision to either invest in Capital Expenditure (purchase) under Operating Expense (subscribe). However, the start up cost for the subscription package is much lower compared to the Purchased Package.

A: The norm is to start from Form, Job Description, Work Instruction, Procedur and Quality Manual. Then you can link the Form to related Procedure/ Work Instruction accordingly when creating Procedure/ Work Instruction. Etc.

A: The Auditor can login to the ISO DMS to audit the document (manual, procedure, etc) for document change record, document review date, approval date, document history, etc. All the record and report can be easily generated within few clicks by authorized users.

A: Yes, there is a disclaimer at the footnote of the printed document which states “Printed copy is not valid for usage unless signed and / or stamped" to avoid misuse of the printed documents.

Product Feature

A: Yes. NIIX ISO DMS can be used for document management in all ISO Standards such as ISO 9001, ISO 14001, TS 16949, ISO 13485, ISO 17025, HACPP, OHSAS 18001, and etc.

A: Yes, you can view the activity from the Audit Log feature when the authorized users can check all the logs and changes made on the particular documents.

A: Yes, you can keep track of user activities from Audit Log. Access is usually given to Executive Administrator and Administrator, but somehow you can give the access to any user level by simply check and uncheck the checkbox at user management settings page.

A: The email notification will be automatically generated and sent by the system when document is being submitted for review and approval process. Document Creator does not need to send the email manually.

A: No, only the document name and URL of NIIX Portal will be included in the email notification.

A: Yes, NIIX ISO DMS can also be used to store non-ISO documents. However for any document management other than ISO document, you can consider to use our NIIX eDMS which is specifically design to manage overall general document where the usage of NIIX eDMS is broader than NIIX ISO DMS.

A: Yes, there is a feature to set the document prefix number and serial number, where user can choose to set own prefix, serial number and running sequence for each different ISO standard in the system.

A: If you are referring to the information which you are keeping in the form, then you can consider to use our NIIX eForm. eForm is the solution to replace traditional pre-printed paperbased form. With NIIX eForm, you can fill in, submit, review and approve the form through online by using tablet, smartphone, laptop, desktop from anywhere and anytime. All the data/ record you have submitted through the eForm can be retrieved for report and analysis purpose.

A: No, this feature is currently unavailable for NIIX ISO DMS. However our NIIX eDMS can be customized to integrate with scanning devices if necessary.

A: File size of the main document should not be more that 30 MB but niix Support Team can change the file size according to your request. Remark: The bigger the file size, the longer time it will take to upload and viewing the document.

A: The default file size for attachment in supporting document is 30MB but NIIX Support Team can change the file size according to your request. Remark: The bigger the file size, the longer time it will take to upload a document.

A: No. Reviewer or Approver will not able to make any changes on the document which been sent for review/approve. The reviewer / approver can leave his / her feedback in the comment box for the creator to amend.

A: The system have a column to key in the Document Change Note which will be kept information will be kept in the Document Change Record page for reference purpose.

A: No, NIIX ISO DMS does not have document templates but NIIX can provide them separately for your reference if required or upon request.

A: It is not recommended to back-date an approved document as it will affect operation of the server.

A: Yes. The obsolete documents can only be accessed by authorised users anytime.

A: Only authorised users which have given access can delete a document. Most of the time, the access will be only given to the Executive administrator.

A: Only those documents which been already approved will be listed in the Master List.

A: The Master List in NIIX ISO DMS is listed according to the ISO Standard, follow by department and document category for easy and user friendly viewing. User can also filter the documents to view by department, date, ISO Standard, category and etc. Thus it is not necessary to customize the structure again.

A: No, the Creator of a draft document cannot be changed midway. However when a document had been approved, you can assigned the access rights to another user to become the document owner of this particular document.

A: No, the documents listed in the Master List are controlled documents and it can be used for viewing as well as for document audit. But it is totally depends on the organization, if printed copy is necessary, those document which have been given print access can be printed out by the users.

A: All the printed documents from NIIX ISO DMS system will have a footnote stating "Printed document is not valid for use unless stamp and/ or signature".

A: No. Any additional standards or document category can only be amended / added / removed by NIIX.

A: Yes, department / sub-department can be created at NIIX Portal by authorised user.

A: Yes. The status of a draft document can be tracked at the Document Status page in NIIX ISO DMS by the authorized users.

A: There is no limitation as NIIX ISO DMS is developed to support multiple ISO standards ranging from ISO 9001, TS16949, OSHAS, ISO 14001, etc in one system.

A: Yes, NIIX ISO DMS will be upgraded promptly in line with the transition of any Standard.

A: No, the obsolete documents will not be automatically deleted unless the authorized users manually deletes it. However deleted documents is not retrievable.

A: Yes. Document owner can revise the documents, however it is still controlled by the user security settings. Revise can be only done by the users who has given the authority to do so.

A: The workflow of NIIX ISO DMS is Creator send document to Reviewer ---> Document route back to Creator after review process. ---> Creator send document to Approver for approval process. Once approved, the document will be automatically displayed in the Document Master List upon effective date of the document. Thus you may amend your document control procedure accordingly.

A: Yes, an expiry date can be set for the documents upon creation/edit/revise and system will automatically notify the document owner 30 days in advance before the document expire.

A: No. the clauses for Standards can only be amended / added / removed by NIIX as per Client request.

A: Confidential documents can be stored / kept / recorded in the Confidential Folder and shared among intended users only. Those settings can be done at user security settings to allow the intended user to access to the confidential folder.

A: Only authorised user(s) and documents that has printing access can be printed from NIIX ISO DMS. Print access for the documents can be given while creating/editing/revising the document.

A: Intended users will be notified automatically via email once a particular document has been approved in the system.

A: Documents which contain of images recommended to use the method “Insert Image” (.jpg) instead of Cut the image & Paste directly to the MS Word. The file will be larger if the user user Cut & Paste method.

A: No, email notification can only be automatically sent to users with their email address registered at User Profile in NIIX ISO DMS as email is mandatory for all users.

A: Documents with diagrams is recommended to use text box and overlay on top of the shape instead of adding text in the shape to prevent alignment issue. As alternative the document can be converted to pdf. Format before uploading to avoid allignment issues.

A: Yes, the access security level for each user can be controlled by the authorized user such as Executive Administrator in the system.

A: All the deleted document will be listed at Deleted Document page and only the authorised user may access to this page. However, the documents will not be able to be restored back.

A: Document formatting such as spacing, header, footer, page size, paragraphs, etc need to be considered while creating the document. However, converting and uploading the document in pdf format will help to overcome the allignment issue due to wrong formatting.

A: Documents which contains markup and comments needed to be removed before uploading into the system. However, converting and uploading the document in pdf format will help to overcome the allignment issue due to wrong formatting.

A: No, information in NIIX ISO DMS cannot be copied by users / others. NIIX ISO DMS 3 tier security doesn’t allow any unauthorized users to access to NIIX system or storage. Thus, the information in NIIX ISO DMS is safe.

A: NIIX ISO DMS uses Libre office for the document viewing.

A: No, currently document can be searched by document number ,document name, Category only. However, the document content search can be done under each and particular document as our document viewer has the particular feature.

A: NIIX System may support all kind of Microsoft office file format but suggested to convert the document to PDF always before uploading into ISO DMS to prevent alignment issues due to the document formatting.

A: No, document of a deleted Creator will remain in NIIX ISO DMS unless it is manually deleted by an authorised user.

A: Yes, the document(s) uploaded into the department will be automatically deleted if the said department is deleted. Thus, we suggest the users to change the document's department using the edit function to any intended department before deleting the said department(s). You may refer to the video at our page on "Steps before deleting department" for better understanding.

A: Our NIIX ISO DMS are implemented with Wildfly Jboss version 10

A: Remain same. Suggestion : Do consider if this question is necessary to be in Product FAQ. This steps is already provided in knowledgebase.

A: ISO certified company shall have the Quality Policy, Environment Policy, etc and it can be key in at the Policy column. You can upload the ISO Certificate/ Policy in the Policy column which user can use the Download feature to download the certification/ policy.

A: Authorized user(s) can track the document changes in the Document Change Record page and Document Report which shows each document revision history respectively anytime.

A: Yes, the document can be edited for minor changes or revised for major changes by authorized user. However, revising the document requires reviewal and approval process.

A: Yes, a user can create multiple documents. However it is one at a time because one user cannot open multiple windows at the same time to create multiple documents.

A: Yes, authorized user may create multiple user at one time at NIIX Portal using manually key in user information or exporting the user information using bulk user upload function with the provided template.

A: Yes, flowcharts can be included as part of the document either in the document body or as an attachment for supporting document. However, uploading the flowcharts as a document suggested to be converted to pdf format before uploading to avoid allignment issues.

A: If you login system using your own ID to create document on behalf of another user, the system will display your name as document owner/ Creator.

A: Yes, other inter-related documents can be linked to a document as the Cross Reference Document.

A: No, it is mandatory to input the reason of changes in order to revise a document. Thus, the reason of changes is required upon the revising process.

A: No, documents can't be downloaded but may print the particular documents. This is due to the security and privacy reasons of the documents.

A: NIIX ISO DMS logs a user out automatically when he / she stays idle for 20 minutes.

A: It is recommended to edit the document to make minor changes such as correcting spelling / typo mistake and misalignment. The document revision number will remain the same

A: Master List shows the document name, document number, clause, revision number, prepared by, approved by and approval date for each related department,ISO Standard and action button.

A: The Reviewer and / or Approver can input his / her feedback in the comment box so the Creator can make the necessary change(s). The document after the changes will follow the process of reviewing and approving again.

A: Remain same

A: Document Status shows the status of each document in niix ISO DMS including draft, pending for review, pending for approval, pending revision, approved, etc whereby an authorised user can delete a document, cancel a pending action / draft document and view document history.

A: There is no limitation on the number of documents which is uploaded to the system. User can upload as many document to the system as long as the server have sufficient storage. Thus, ensuring the server has sufficient storang is very important.

A: Only Process Owner can edit his / her document while Reviewer and / or Approver can input their feedback in the comment box.

A: Yes, documents are easily accessible via any device at anytime and anywhere hence user can have related knowledge for them to carry out their task. NIIX ISO DMS can be used as a training tool for all users to learn and understand related work process of the company.

A: The old version document will be automatically archived, and the Authorized user can manually delete old document anytime under document report.

A: No, the system does not allow duplicate email address. Email address is required to unique ID of every user in NIIX System

A: No, only one (1) approver is allowed. However, one document can have multiple reviewer.

A: No, the review and / or approval process cannot be bypassed in the NIIX ISO DMS.

A: Yes, reminder will be automatically generated by NIIX ISO DMS for review, approval process, etc. Email reminders will be sent to the reviewer/approver who havent taken action on the documents which is pending for action.

A: To search for documents by document name ,document number and Category in NIIX ISO DMS. The search will show all the documents related to the search made by the user.

A: The print function can be restricted to only authorized users at User Management or disabled during document creation.

A: Yes, the reasons of change for all documents can be retrieved from the Document Change Record.

A: Yes, the details such as Document Name, Document Number, Name of Creator, Reviewer, Approver, etc of a particular document will be part of the document when it is printed.

A: There is an online user guide in NIIX ISO DMS that can be used for training new user or to refresh knowledge.

A: Yes, an attachment / supporting document can be edited / revised and / or downloaded anytime if intended by the user.

A: Yes, a small company could leverage on NIIX ISO DMS in its daily operation due to limited manpower and resources.

Technical Support

A: NIIX Online Support System is a very intuitive easy-to-use application offers you the most efficient way to report any technical issues related to NIIX Software Solution. It manages, organizes and archives all your support requests and responses while providing you accountability and responsiveness you deserve

A: Any user of NIIX Software is eligible to use the NIIX Support Portal.

A: The NIIX Online Support System is Free of Charge throughout your subscription period.

A: The On-Site customer support is not required. All the necessary support can be effectively provided through NIIX Online Support System and Online Remote Support.

A: It is mandatory to use real valid email address for the communication and support correspondence in the NIIX Online Support System. However you can use nickname or real name according to your preference.

A: Your privacy is importance to us. Your information will only be used throughout the support period between NIIX and you. We don’t share your information with any third party.

A: The system has been very stable and reliable thus far. The system uptime at the Cloud Server Subscription is 100%. As for On-Premise Subscription, it is depends on your own server and netword access.

A: There are no known bugs that would impact the proper functioning of NIIX ISO DMS.

A: No the system does not have automatic backup capability. You shall schedule to do your own backup if it is On-Premise Subscription. For Cloud Subscription Package, the backup will be taken care by NIIX.

A: NIIX ISO DMS will be upgraded according to the changes and requirements in the ISO standards. However NIIX will continue to improve the features and functions of the system from time to time.

A: For the main document (such as Manual, Job Description, Procedure, etc), user can upload MS Word, Ms Excel, PowerPoint and PDF format document. For supporting Document (such as Drawing, Product Formular, etc) is can be in any format include Images, Audio and video, etc.

A: For time being we do not provide system integration service.

A: Yes, NIIX ISO DMS is compatible with all common web browsers such as Firefox, Google Chrome and Internet Explorer.

A: NIIX ISO DMS can be access through Local Area Network (LAN) or Internet.

A: NIIX ISO DMS has several levels of security protection from system, database, server and network for its cloud hosting package. If NIIX ISO DMS is installed at your own server, you shall ensure the proper protection at server, network and any other prevention procedures.

A: Each subsidiary will have to register in the system and the system will automatically creates the folders to separately keep the document from multiple subsidiaries.

A: No. Any installation or re-installation will be done by NIIX via Online Remote Support

A: No. The system will convert the document to PDF format.

A: NIIX ISO DMS is developed using Java (language) and PostgreSQL (database)

A: You may reset password using "Forgot Password" function which the system will email you a temporary password to access the NIIX ISO DMS

A: No, NIIX ISO DMS is a web-based software

A: NIIX ISO DMS can be installed at on-premise server or hosted cloud server.

A: The ticket will be attended within 3 hours during the office working hour. Monday to Friday.

A: Yes but it is subject to the result of the evaluation on your requirement.

A: Yes, you can put the link of the NIIX ISO DMS login page URL to the company web portal. User can then click the link at the company portal to access to the NIIX System login page.

A: It depends on how severe the damaged at the server. Thus it is always recommended to back up the NIIX software as frequent as possible and the data can be used for re-installation when necessary.

A: This depends on your company server back up policy. However it shall be back up as frequent as possible.

A: The NIIX ISO DMS URL begins with http but it can be confirgured to https if required.

A: For time being NIIX does not provides the system integration service.

A: Yes. It supports both Microsoft Windows and Linux server.

A. It is highly recommended that the server shall meet the requirements:
OS: Windows Server 2003/ 2008/ 2012, Windows 7/ 8/ 10, Linux OS 2013 and above
RAM: Min 4GB and above
Storage: 10 GB for initial installation
Database: PostgresSQL DB (to be provide by NIIX)
CPU: Intel Pentium Quad Core and above

A: Basically these are two separate system cater for difference function and purpose. Thus it is not necessary to integrate both the system.

A: No, NIIX ISO DMS is using PostgreSQL database.

A : Yes, for example if you use the hyperlink feature in the MS Word, it will still be available after uploading to the NIIX ISO DMS.

A: The quantity of user access is based on the number of user license you subscribed.

A: The data can be returned to the client. The new provider will have to study whether or not the data can be used at their system.

A: You can notify NIIX on your inquiry to add additional ISO standard.

A: The data is encrypted and the access to the database requires authentication. The server itself shall have proper firewall and network protection.

A: PhoenixNAP which is located in USA

A: ** 1 x Gbit (uplink)
** 50Mbps (95%)

A: Brocade ICX6610 -24( 24x1 Gig& 4 x 10Gig) Layer 3 switch
Network: NAT policies and VLAN
Firewall: Hardware firewall with redundant Configuration(High Availability)

A: Colocation Facility:
*21U Locking Cabinet
*2N power with primary / redundant configurations
*More than 25 unique carrier providers
*SOC type 2 audited and HIPAA compliant
*Fulltime, 24/7 NOC with onsite, trained technician
*24/ 7/365 full time security team

A: VM Backup
Scheduled Backup: Daily
Advanced Options: VSS Full Backup

A : Replica Server - Business Continuity and Disaster Recovery
Recovery: Access recovery points up to 24 hours

A: Yes, NIIX can provide such service. However this service is NOT available for the Cloud Subscription Package.

A: Please run the two NIIX service file named "Run Portal" and "Run ISO DMS" at the server. Ensure the network is available for the user to access the NIIX ISO DMS.

Cloud Packages

A: NIIX Cloud Subscription Package is the NIIX ISO DMS is hosted at the public cloud. The server maintanance to be handled by NIIX and NO installation at all involve at your server. You only required to have Internet and a web browser to access the NIIX ISO DMS

A: You can concentrate on using the ISO Document Management System while NIIX will take care of the rest such as server maintenance, system back-up, etc.

A: This is ONLY available if it is a Private Cloud Subscription Package. It is NOT available to the Public Cloud Subscription Package.

A: Yes, the standard storage limit is 100GB. You can subscribe for additional storage will minima charges.

A: Yes. Your data in the Cloud Server will be deleted immediately upon the termination of the subscription.

A: Yes. If you are subscribing in bulk, please contact us for discounted rate.

A: Yes. You can submit inquiry to obtain the data upon the termination of subscription. A minima charges will be imposed.

Non Profit Organization

A: It is part of our NIIX Corporate Social Responsibility program where Nonprofit Organization is eligible to implement NIIX ISO DMS at specifal DISCOUNTED rate.

A: You shall provide certified document to proof that you are Nonprofit Organization.

A: Any type of Nonprofit Organization that helps improving social quality and equity of our world will be eligibled.

A: It depends on the supporting document provided and background verification check to be conducted. NIIX strives to provide the feedback within the shortest possible time frame.

A: Only the paid personnel and unpaid full time equivalent staff of the organization can have the user licenses, and they may not use the licenses for commercial purposes.

A: So long your organization is still certified as Nonprofit Organization, you will be entitled for the discounted rate. NIIX shall verify the eligibility once a year to ensure your organization is still a registered Nonprofit Organization.

On-Premise Package

A: Yes. If you are subscribing on the behalf of NonProfit Organization, you are eligible for discounted rate. You shall provide certified document to proof that you are Nonprofit Organization.

A: When you opt for the On-Premise Package, you have total control over the netwrok access and storage capacity. You can set the security parameters according to the corporate IT policies.

Partner

A. You can click on the Become Our Partner link to submit related information to us. We shall contact you for details upon receiving your inqiury.

A. If you are in the industry of ISO consultancy, ISO certification or Information Technology, this could be the excellence path for you to profitably leverage your expertise and services to your clients.

We work closely with our partners worldwide where each country is restricted to only ONE partner. By becoming an implementation partner, we will customize the system to your local language. You can host the NIIX ISO DMS and offer it to your clients.

You are able to gain an excellent profit margins, steady stream of revenue and rising commission based on your performance.

Demo

A. You can click on the View Demo Version link to see the features and functions of NIIX ISO DMS.

A. No. It is Free of Charge and NO Credit Card required.

FAQ

General

Product Feature

Technical Support

Cloud Packages

Non Profit Organization

On-Premise Package

Partner

Demo

Site Map

CONTACT

FAQ

General

Q: What are the common ISO documentation problems faced by ISO-certified company?

Q: What is the limitation of NIIX ISO DMS?

Q: What is the next step after uploading of all existing documents into NIIX ISO DMS?

Q: Who should upload a document - the Creator or Document Controller (DC)?

Q: How do we treat old and existing documents pre-implementation / transition from Manual to System?

Q: Do we need to print, sign and keep the signed document?

Q: Is it compulsory to upload all the document revisions?

Q: Can the revision number start fresh with zero?

Q: What is the best practice / standard implementation procedure?

Q: Is there a need for a Document Controller (DC) after implemention of NIIX ISO DMS?

Q: What are the language(s) supported by NIIX ISO DMS at user interface?

Q: Is there a need to hire a new System Administrator for NIIX ISO DMS?

Q: Can a user ID be shared?

Q: What does NIIX stands for?

Q: What are the key features of NIIX ISO DMS?

Q: Can multiple subsidiaries from one parent company implement and share usage of the same NIIX ISO DMS?

Q: Can NIIX ISO DMS be implemented at the company that is in the midst obtaining ISO Standard certification?

Q: Can NIIX ISO DMS be used when user is away from office?

Q: How can NIIX ISO DMS improve employees' productivity?

Q: Who are some of the Clients of NIIX ISO DMS?

Q: How much does NIIX ISO DMS cost?

Q: What are the cost / charge for customisation of NIIX ISO DMS?

Q: What is the commitment of NIIX to their clients?

Q: Who will provide the user training for NIIX ISO DMS?

Q: Is there a Trial / Proof of Concept (PoC) period?

Q: Can NIIX ISO DMS be used as part of Audit Control and / or Corrective Action Request / Report (CAR)?

Q: Why is there additional cost / charge for additional ISO Standard?

Q: Can users be grouped in NIIX ISO DMS?

Q: A group of staff at the production department does not know how to use the computer, how can we solve this issue?

Q: Can NIIX ISO DMS be used by Finance department as an Accounting Software?

Q: Is it better to purchase or subscribe to NIIX solutions?

Q: What is the best practice for sequential uploading of existing ISO Standard documents?

Q: How would a ISO auditor use NIIX ISO DMS to audit?

Q: Is there a note / watermark / disclaimer to indicate that a printed document is indeed a controlled copy?

Product Feature

Q: Does NIIX ISO DMS compliance to document control requirements for all ISO standards?

Q: Can we know user activity by document?

Q: Can NIIX ISO DMS be used to keep track of user activities? Who has access to this Function?

Q: Would there be an email notification sent to reviewer and approver by the Creator?

Q: Will the document to be re-attached to the email notification auto-sent by NIIX ISO DMS?

Q: Can NIIX ISO DMS be used as storage for non-ISO documents or external documents?

Q: Can a document prefix and serial number be auto-generated by NIIX ISO DMS?

Q: Can we use NIIX ISO DMS for record-keeping?

Q: Can NIIX ISO DMS be integrated with scanning devices?

Q: What is the file size limitation of the main document (in the Master List)?

Q: What is the file size limitation for attachment in supporting document?

Q: Can reviewer and/or approver amend the draft document sent by Creator?

Q: How is Document Change Note (DCN) / Document Change Record (DCR) being managed in NIIX ISO DMS?

Q: Does NIIX ISO DMS come with document templates?

Q: Can we back-date or change the date of the approved document?

Q: Can obsolete document be accessed by users?

Q: Who can delete a document?

Q: Are all documents created via NIIX ISO DMS listed in the Master List?

Q: Can the Master List be structured according to requirement of individual organisation?

Q: Can the creator / process owner of draft document be changed to another user?

Q: Is there still a need to a print a master copy of all the approved documents?

Q: Is the print copy of an approved document without signatory be considered a valid document?

Q: Can Standard document category be amended / added / removed by user?

Q: Can sub-department be created by user?

Q: Can the status of a draft document be tracked by NIIX ISO DMS?

Q: How many Standards can NIIX ISO DMS support?

Q: If there is a transition of particular Standard, will it be upgraded to support the new requirements?

Q: Will the obsolete documents be automatically deleted after a number of years?

Q: Can a Document Creator (Process Owner) revise the document of another Document Creator (Process Owner)?

Q: Is there a need to change current ISO Document Workflow for NIIX ISO DMS?

Q: Can an expiry date be set for the document?

Q: Can the clauses for Standards be amended / added / removed by user?

Q: Where can confidential documents be stored / kept / recorded?

Q: Who can print the documents in NIIX ISO DMS?

Q: How will the users know when a particular document has been approved or made effective?

Q: How to reduce the file size when use images?

Q: Can users without email address be notified if a document has been approved or made effective?

Q: Why does document with shapes or diagrams not aligned accordingly after uploaded into NIIX ISO DMS?

Q: Can user access be controlled?

Q: Can a deleted document be retrieved?

Q: What are the document formatting to be considered?

Q: Why does the allignment of the document is not accurate after uploaded to NIIX ISO DMS?

Q: Can information be copied by users / others?