Beyond the Quality Standards

Bob Goodwin, MSc (TQM), CQP, MCQI, takes a look at what businesses need in order to develop a quality culture, and how quality professionals can drive this improvement beyond what is required by ISO standards. ISO standards cover only a subset of what makes a business operate. Another way to further develop the Integrated Management…

Enhancing Construction through Digital Technology

Ian Mills and Mike Buss speak to Alicia Dimas about how new technologies are changing the construction industry and helping quality managers to better perform their jobs. Digital technologies can generate value for the construction industry. The application of these new technologies can improve productivity, reduce risks and increase quality in the construction sector. “When…

Process Automation and The Quality Professional

Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally-advanced era. We all know that widespread process automation is upon us. However, no longer is automation the preserve of the big one-off IT project with defined governance, controls and standards. Recent enhancements…

Maintaining Quality Standards in Disruptive Times through Internal Audits

Youmna Abboud, Quality Assurance and Regulatory Affairs Associate at Zimmer Biomet, Middle East, explains why internal audits are required during the coronavirus pandemic. Businesses around the world have been disturbed and had to revise their yearly plans, due to the coronavirus pandemic. The healthcare industry, in particular, witnessed a shift in its priorities, mostly by…

Maintaining Independence for Internal Audits

Andy Nichols, CQP MCQI, Program Manager at Michigan Manufacturing Technology Center, US, explains how internal auditors can achieve the independence requirements of ISO 9001.  One of the most frequently misunderstood and debated requirements of the ISO 9001:2015 requirements for Internal Audits (9.2.2) is the idea that auditors are ‘independent’ of the work being audited. It’s…

Providing a Fair Assessment

In the first of our Auditor Dilemmas series, Ben Dewison, Specialist Member of the Institute of Customer Service, UK, outlines his steps for assessors to ensure the accreditation process is managed fairly and objectively. Dilemma An accreditation manager is shortly due to begin assessing an external company that wants to become accredited by the professional…

Striving for Excellence in the Quality Profession

Victoria Tait, Quality Specialist at Qualitait – a division of J Tait & Sons, UK, talks to Daniel Moore about securing Chartered Quality Professional status (CQP MCQI), and what others should consider when regrading. Daniel Moore: What made you decide to apply for this grade? Victoria Tait: I have worked in quality for nearly 20 years…