Maintaining Quality Standards in Disruptive Times through Internal Audits

Youmna Abboud, Quality Assurance and Regulatory Affairs Associate at Zimmer Biomet, Middle East, explains why internal audits are required during the coronavirus pandemic. Businesses around the world have been disturbed and had to revise their yearly plans, due to the coronavirus pandemic. The healthcare industry, in particular, witnessed a shift in its priorities, mostly by…

Ahead of the Game: ISO 45001

The British Standards Institution and CBRE GWS EMEA offer some advice and share the challenges faced by early adopters of the world’s first global health and safety standard. With the publication of ISO 45001:2018, efforts to migrate from BS OHSAS 18001 (Occupational health and safety management systems) to the new standard have begun in earnest…

Maintaining Independence for Internal Audits

Andy Nichols, CQP MCQI, Program Manager at Michigan Manufacturing Technology Center, US, explains how internal auditors can achieve the independence requirements of ISO 9001.  One of the most frequently misunderstood and debated requirements of the ISO 9001:2015 requirements for Internal Audits (9.2.2) is the idea that auditors are ‘independent’ of the work being audited. It’s…

Providing a Fair Assessment

In the first of our Auditor Dilemmas series, Ben Dewison, Specialist Member of the Institute of Customer Service, UK, outlines his steps for assessors to ensure the accreditation process is managed fairly and objectively. Dilemma An accreditation manager is shortly due to begin assessing an external company that wants to become accredited by the professional…

Striving for Excellence in the Quality Profession

Victoria Tait, Quality Specialist at Qualitait – a division of J Tait & Sons, UK, talks to Daniel Moore about securing Chartered Quality Professional status (CQP MCQI), and what others should consider when regrading. Daniel Moore: What made you decide to apply for this grade? Victoria Tait: I have worked in quality for nearly 20 years…

Risk Based Thinking

The International Organization for Standardization (ISO) and the International Accreditation Forum (IAF) have put together an Auditing Practices Group Guidance on: Risk Based Thinking. Read how ISO 9001 – Quality management can address risk planning in your organisation Risk has been always implicit and addressed in ISO 9001. Many of its requirements, are aimed to…

Delivering Quality Results Through Training

Dr Stephen Hughes, CQP FCQI, Head of Quality and Rick Ellis, CQP MCQI, Head of Profession for Quality at AWE describe an internal training programme that is being developed to improve the understanding of quality management principles within the organisation Based in Berkshire, UK, AWE has been at the forefront of the UK’s nuclear deterrence…

Writing an Effective Nonconformity

Joseph Krolikowski, QMS Technical Director and Auditor at Perry Johnson Registrars, explains why writing non-conformity statements is an essential part of the auditing process. Nonconformities are not usually something that most people are terribly happy to receive during an audit. However, if the nonconformity statement isn’t adequately written it can make for a myriad of…

Performing Remote Audits

Ana Mariano, Management System Consultant at Rosehall Management Consultants, Philippines, explains the benefits of remote audits and the skills required to execute them correctly. The coronavirus pandemic has forced many organisations around the world to step back and look at a revolutionary transformation that is impacting the quality profession – Industry 4.0. The Fourth Industrial…