Why the world needs ISO 41001

The new standard aims to help facilities management teams improve efficiencies across a range of areas, from procurement to operations to maintenance. Chris Craggs explains why it’s needed now more than ever. If it had not been 15 years in the making, the release of ISO 41001 ‘Facility management — Management systems’ in April might…

Bringing better quality into construction.

Daniel Moore speaks to Charlie Versi, Director of Quality, Europe, at Multiplex and 2018’s Quality Professional of the Year, about life after the awards and how this accolade has helped him to promote quality across the construction sector.  Daniel Moore: How would you sum up your experience of entering the 2018 International Quality Awards and…

Second-party audits: An improvement opportunity for ISO 9001?

Gordon McNeil, CQP MCQI, IRCA Principal Auditor, explains the importance of second-party audits, and the role that accreditation and certification can play Certification to the ISO 9001 standard is often a minimum customer requirement for external product and service providers and their sub-tiers. As organisations seek to identify, minimise and mitigate supply chain risk, there…

The important change to ISO 9001’s clause on organisational knowledge

IRCA Principal Auditor Ramanie Pathirage Chandraratne reveals why the new standard requires auditors to act now in order to improve their understanding. Today we live in a world where change is inevitable. Emerging disruptive technologies give us new opportunities in new markets, while making the current technologies and systems obsolete. This has always been the case….

Creating a quality culture with TQM

Miguel Cartañá, Senior Quality Consultant at AQC Group, Spain, explains the importance of Total Quality Management (TQM), and the principles quality teams and their businesses should adopt to achieve success. Understanding the meaning of Total Quality Management (TQM) is not simple, just as it would be to design a bridge without the knowledge of engineering,…

The demise of the management representative

Dr Christel Fouche, Health and Safety Specialist and Lead Auditor, shares her experience for performing successful audits under the ISO 45001 standard, and explains how to adapt to changes following the migration from OHSAS 18001. Auditing was much easier when a management representative was a requirement in OHSAS 18001, but this is no longer compulsory…

Mastering Supply Chain Management

Tim-Wynne Jones, Director at MWJ, explains the importance of supply chain management for your business There was a time when customers tolerated late or incomplete deliveries. However, with the advent of internet shopping, the rule book has changed. Many customers now say: “if you can’t manage 95% minimum on-time-delivery (OTD), don’t bother working with us”….

ISO 14001 – The green business standard

Danièle Huet-Kouo talks about companies’ environment and social responsibility and how the ISO 14001:2015 certification process can help them achieve their environmental goals The world’s environment has changed a great deal since the publication of the second version of ISO 14001 Environmental management systems in 2004. Businesses’ activities have caused even greater damage on our…

A future direction for quality management standards

Richard Green, CQP FCQI, Managing Director of Kingsford Consultancy Services, UK, provides information on the updates the quality profession could expect to see in the 9000 and 10000 series of quality standards. On Monday 4 May, the ISO Quality Management and Quality Assurance Committee (TC/176) circulated its TC176 future concepts discussions paper, which provides some…

Raising standards in the private security sector

Tony Brachmanski, CQP MCQI, IRCA Principal Auditor, provides an insight into the purpose and structure of the Approved Contractor Scheme (ACS), and the approach third party ACS- approved auditors are applying to assess businesses against the standard. For many years, the private security industry has been perceived to have a poor reputation, with negative press…