Why quality assurance is a vital ingredient for a UK nutrition’s business.

Cambridge Commodities takes a “no-nonsense” approach to ensuring transparency in its quality operations, says the firm’s Head of Quality and Technical Becky Smith. When you’re sourcing and supplying more than 2,500 ingredients via a complex supply chain, you need to earn the trust of your customers. And a key way to do that is to…

Dealing with Incorrect Information.

In our latest dilemma, find out what to do when a company appears to have supplied duplicate testing images in order to meet the delivery requirement. Dilemma A customer quality engineer is conducting a release inspection at a manufacturer of high-pressure ball valves. The valves are for a pipeline project in northern Alaska. The contract requires full radiographic non-destructive testing of the welds for the flange ends of four valves. The engineer asks…

The Future Value of Auditing from an Industry Perspective.

Cheekeong Loh, CQP MCQI, MIEAust CPEng, outlines how auditing can develop in the future. As an industry practitioner, I have helped manufacturing organisations across geographical regions and industries achieve improvements and have conducted research, most recently into Quality 4.0 and smart manufacturing. Through my work, I have observed emerging trends, such as Industry 4.0, artificial intelligence, machine learning, blockchain, the Internet of Things (IoT) and virtual reality. Some questions that have arisen during my research include: How would non-financial auditing, which drives areas such as quality, operational improvements and due…

Managing Supply Chains post Brexit

Malcolm Harrison, Group CEO of the Chartered Institute of Procurement & Supply (CIPS), talks to Daniel Moore about how Brexit will impact supply chains and logistics in 2021. Daniel Moore: What threats and opportunities, related to Brexit and trade deals, are emerging in supply chain and logistics management?  Malcolm Harrison: Supply chains in the UK have been unsettled…

The High Level Structure is dead. Long life to the Harmonised Approach?

Horacio Martirena, a CQI technical assessor, IRCA Lead Auditor and Independent Consultant in management systems, outlines the development of the Harmonised Approach and the issues it addresses, and what it needs to resolve. The beginning: two standards Until the beginning of the 21st century, there were two ISO management system standards: ISO 9001 (quality) and ISO…

Customer Loyalty and The Role of the Quality Professional.

Mark Eydman, CQP MCQI, Managing Director at Six Pillars Consulting, considers how organisations can measure, respond to, and develop customer loyalty to support sustainable, profitable growth. The CQI describes quality as the process of making organisations perform for their stakeholders, and most would agree that customers are among the most important of those stakeholders. If…

​ISO 9001:2015 Documented Information.

Alex Woods offers a guide to the documented information requirements in ISO 9001:2015. One of the more eagerly discussed differences between ISO 9001:2015 and its predecessor is the absence of the terms “documents” and “records”. The six mandatory documented procedures are gone, so too has the requirement for a documented quality manual. Instead, throughout the…

​ISO 45001: All Change.

Colin MacNee analyses the latest developments on ISO/DIS 45001 and finds some significant changes have been introduced. The Draft International Standard, ISO/DIS 45001 occupational health and safety management systems – Requirements with guidance for use, has been published for ballot and comment. There are significant changes from the second committee draft (CD 2). Annex SL High…

Quality Behaviours

Paul Vaughan CQP, FCQI, Lead Quality Manager in Projects at Siemens Mobility, asks you to put yourself in your customers’ shoes and make quality a habit. Think about the following three scenarios: Scenario 1: Having paid good money for a theatre ticket, you find that the stage view is obscured. Scenario 2: You’ve just ordered…

Utilising the ‘8D Approach’ in Business.

Stephanie Herring, Quality Manager at Wales Fertility Institute, UK, explains why the 8D approach should be applied when investigating non-conformances. Within all aspects of any service, quality remains the integral commodity of how we continue to improve our services, our staff and ourselves. Working towards continual improvement can sometimes cause staff and service fatigue, due…