Understanding design and development of products and services.

Ravindiran Gurusamy, IRCA Certificated Associate Auditor, offers an overview of ISO9001:2015; Clause 8.3. It is useful to have an enhanced knowledge and understanding on the applicability of ISO9001:2015; Clause no 8.3, Design and development of products and services for audit clients in the service sectors. This article outlines how to implement and demonstrate conformance to…

Can your tendering process build potential failure into your project?

Dave Sheedy, CQP MCQI, Quality Assurance Manager at Arcelor Mittle Kent Wire Ltd, UK, explains the life-saving importance of suppliers producing the correct accreditation for the latest construction quality standards. As part of the tendering process within the construction industry, major projects require the completion of a pre-qualification questionnaire at all levels within the supply…

ISO 9001:2015 what Quality Policy means for Auditors

Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors. It is in sub-clause 5.2.1 of ISO 9001:2015 that sets out the requirements of top management in respect of the organisation’s quality policy. Top management must establish a quality policy that is appropriate…

The Context of the Organisation

Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes. Many businesses are apprehensive about the new requirement in ISO 9001:2015 – clause 4.1 ‘Understanding the Organization and its Context’. However, management teams should think…

Update: ISO 19011 Guidance on Auditing Management Systems

Richard Green explains the fundamental changes to ISO 19011:2011 ISO 19011:2011 provides guidance on auditing management systems. It identifies the principles of auditing and provides advice as to how to manage an audit programme and conduct management system audits. It additionally advises on the evaluation of the competence of individuals involved in the audit process,…

ISO 9001:2015 – An Opportunity to Reboot your QMS

Kevin Scanlan, quality and document control manager at CRC-Evans Offshore, explains how his team found success by rebuilding their QMS as part of the transition to ISO 9001:2015. As with many organisations, our QMS had suffered from a ‘cut-and-paste’ culture with various processes and procedures being added to satisfy audit findings over time. The system…

Management Systems in the Digital Age

DNV GL is the headline sponsor of the CQI’s inaugural International Quality Awards. Shahram G. Maralani, global director of technology and services, explains how digitalisation impacts the work of quality professionals today. How can quality professionals prepare for the future? Quality professionals need to stay fit. Historically the world has moved from craftsmanship to mass…