Dealing with product discrepancies in audits.

Greg Hutchins, Managing Director and Principal Engineer at qualityplusengineering.com, recalls how his dealings with a serious product discrepancy on a project led to improvements across the board. The following dilemma is based on a true story, where the names have been changed to protect the parties that were involved. Dilemma We were in the ninth year…

Developing a Strategic Approach for Audits

Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day. Most of us will still remember the times when the third-party auditor(s) came and met the quality management representative to ask about the quality policy,…

How to Conduct a Successful Audit Risk Evaluation

Andrew Ward explains how he helped create a bespoke audit solution to support Balfour Beatty and Crossrail during construction of the new Woolwich station. Audit schedules are the basic requirement for checking what and when quality processes and outputs should be measured to gain the maximum benefits for the business. However, often understanding the ‘what’…