Adapting to the New Normal: Third-party Audits.

Damien Tiller, CQP MCQI, IRCA Lead PQMS and QMS Auditor, highlights the way the SOC® Service Organizations: Trust Services Criteria Report could overcome the difficulties inherent in remote auditing. Many organisations have switched to remote audits during their vendor selection and due-diligence auditing phase. For some organisations, especially those within the life sciences industry, this…

Closing the strategy-to-performance gap

Donna Clifford, Consultant at FE Associates, UK, outlines the seven rules in Turning Great Strategy into Great Performance and how they can be used to improve business strategies in organisations. It is likely that behind your day-to-day activities, there is a strategy. It may be your organisation’s overarching company strategy or a quality strategy that you and…

Providing Good Governance for Information Security

How businesses can improve and strengthen their information security, cybersecurity and privacy protection through the latest update to ISO/IEC 27014. Good governance has always been at the heart of successful organisations. It is suggested that the term ‘governance’ derives from the ancient Greek word ‘kubernáo’ meaning ‘to steer’. This would seem appropriate as the primary…

Managing Quality and Risk in Projects

Abdullah Shaiban, Project Inspection Supervisor at Saudi Aramco – a multinational petroleum and natural gas company – highlights the importance of integrating risk into a quality management system. ISO 9001:2015 provides a framework which organisations can apply to their quality management system (QMS) to deliver sustainable development solutions and to improve the overall performance of…

Developing a Strategic Approach for Audits

Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day. Most of us will still remember the times when the third-party auditor(s) came and met the quality management representative to ask about the quality policy,…

Including Mental Health in a Quality Strategy

Ian Hawkins, Head of Content at Reconnect Studio, UK, examines some approaches to wellbeing and why mental health considerations deserve a central role in quality. The ways in which healthcare professionals and businesses approach mental health has evolved over the last few years. We no longer think of it as a straight choice between firing…

​Understanding Organisational Context in ISO 9001 and ISO 14001

John Hartill looks at how quality professionals should address the organisational context requirements of ISO 9001 and ISO 14001. Understanding the organisation and its context is a new requirement within Annex SL-based revisions to ISO 9001:2015 and ISO 14001:2015. This is a ‘shall determine’ requirement, indicating that there is a requirement to demonstrate an output…

How to Conduct a Successful Audit Risk Evaluation

Andrew Ward explains how he helped create a bespoke audit solution to support Balfour Beatty and Crossrail during construction of the new Woolwich station. Audit schedules are the basic requirement for checking what and when quality processes and outputs should be measured to gain the maximum benefits for the business. However, often understanding the ‘what’…

Writing an Effective Nonconformity

Joseph Krolikowski, QMS Technical Director and Auditor at Perry Johnson Registrars, explains why writing non-conformity statements is an essential part of the auditing process. Nonconformities are not usually something that most people are terribly happy to receive during an audit. However, if the nonconformity statement isn’t adequately written it can make for a myriad of…