Quality Behaviours

Paul Vaughan CQP, FCQI, Lead Quality Manager in Projects at Siemens Mobility, asks you to put yourself in your customers’ shoes and make quality a habit. Think about the following three scenarios: Scenario 1: Having paid good money for a theatre ticket, you find that the stage view is obscured. Scenario 2: You’ve just ordered…

Dealing with product discrepancies in audits.

Greg Hutchins, Managing Director and Principal Engineer at qualityplusengineering.com, recalls how his dealings with a serious product discrepancy on a project led to improvements across the board. The following dilemma is based on a true story, where the names have been changed to protect the parties that were involved. Dilemma We were in the ninth year…

Including Mental Health in a Quality Strategy

Ian Hawkins, Head of Content at Reconnect Studio, UK, examines some approaches to wellbeing and why mental health considerations deserve a central role in quality. The ways in which healthcare professionals and businesses approach mental health has evolved over the last few years. We no longer think of it as a straight choice between firing…

Enhancing Construction through Digital Technology

Ian Mills and Mike Buss speak to Alicia Dimas about how new technologies are changing the construction industry and helping quality managers to better perform their jobs. Digital technologies can generate value for the construction industry. The application of these new technologies can improve productivity, reduce risks and increase quality in the construction sector. “When…

Process Automation and The Quality Professional

Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally-advanced era. We all know that widespread process automation is upon us. However, no longer is automation the preserve of the big one-off IT project with defined governance, controls and standards. Recent enhancements…

Maintaining Quality Standards in Disruptive Times through Internal Audits

Youmna Abboud, Quality Assurance and Regulatory Affairs Associate at Zimmer Biomet, Middle East, explains why internal audits are required during the coronavirus pandemic. Businesses around the world have been disturbed and had to revise their yearly plans, due to the coronavirus pandemic. The healthcare industry, in particular, witnessed a shift in its priorities, mostly by…

Maintaining Independence for Internal Audits

Andy Nichols, CQP MCQI, Program Manager at Michigan Manufacturing Technology Center, US, explains how internal auditors can achieve the independence requirements of ISO 9001.  One of the most frequently misunderstood and debated requirements of the ISO 9001:2015 requirements for Internal Audits (9.2.2) is the idea that auditors are ‘independent’ of the work being audited. It’s…

Risk Based Thinking

The International Organization for Standardization (ISO) and the International Accreditation Forum (IAF) have put together an Auditing Practices Group Guidance on: Risk Based Thinking. Read how ISO 9001 – Quality management can address risk planning in your organisation Risk has been always implicit and addressed in ISO 9001. Many of its requirements, are aimed to…

Thriving in the Digital Age: Four Strategies to Enable Supply Chain Productivity

It has been advocated that ‘supply chains compete, not individual firms’ for over 30 years, but this often fails to be the case in practice. Jan Godsell, Professor at the University of Warwick, asks why this is so difficult to achieve, and why advances are on the horizon Supply chain productivity is important because it is…