Applying Appreciative Inquiry in ISO 9001 Quality Management Systems Auditing.

Jessen Yeoh, CQP, MCQI, IRCA QMS/EMS/OHS Principal Auditor, Principal Advisor, P Excel Advisory Pty Ltd, explains the benefits of the Appreciative Inquiry approach in auditing. The motivation and ultimate intention of audit is to check conformance and determine whether audit criteria are fulfilled. Audit should not be a “non-conformance focus” process, concentrating on identifying non-conformances and problem-solving, or even worse, fault-finding and…

The Future Value of Auditing from an Industry Perspective.

Cheekeong Loh, CQP MCQI, MIEAust CPEng, outlines how auditing can develop in the future. As an industry practitioner, I have helped manufacturing organisations across geographical regions and industries achieve improvements and have conducted research, most recently into Quality 4.0 and smart manufacturing. Through my work, I have observed emerging trends, such as Industry 4.0, artificial intelligence, machine learning, blockchain, the Internet of Things (IoT) and virtual reality. Some questions that have arisen during my research include: How would non-financial auditing, which drives areas such as quality, operational improvements and due…

Driving Quality Excellence in 2021

Eric Stoop, CEO at EASE Inc – a developer of plant floor audits and insights software in the US – provides his top five tips to help manufacturing businesses overcome the obstacles posed by Covid-19.   As the UK’s manufacturing sector continues its recovery, a feeling of optimism is spreading throughout the industry as vaccines…

Quality in Social Care.

Himu Gupta, CQP MCQI, an Independent Consultant and Trainer in quality control and quality assurance, explores the ways quality management can be improved in social care. More and more social care agencies are investing in the development and implementation of a quality management system. They are aiming to achieve best value in service delivery and provide an…

Managing Health and Safety as part of the Quality Management System

Bob Marshall, CQP MCQI, Secretary of the CQI Yorkshire branch, explains how health and safety must be considered when determining the needs and expectations of interested parties and providing a suitable working environment. ISO 9001:2015 Quality Management Systems does not specifically mention safety, but to comply we must meet the safety requirements of interested parties,…

Adapting to the New Normal: Third-party Audits.

Damien Tiller, CQP MCQI, IRCA Lead PQMS and QMS Auditor, highlights the way the SOC® Service Organizations: Trust Services Criteria Report could overcome the difficulties inherent in remote auditing. Many organisations have switched to remote audits during their vendor selection and due-diligence auditing phase. For some organisations, especially those within the life sciences industry, this…

Dealing with product discrepancies in audits.

Greg Hutchins, Managing Director and Principal Engineer at qualityplusengineering.com, recalls how his dealings with a serious product discrepancy on a project led to improvements across the board. The following dilemma is based on a true story, where the names have been changed to protect the parties that were involved. Dilemma We were in the ninth year…

Lack of Engagement from Top Management

In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s).  Dilemma The quality manager for a national service delivery organisation has scheduled a formal quarterly management review meeting for the senior team to attend….

​Top Tips for Problem Solving with ISO 9001:2015

David Finney, CQP MCQI, founder of The Energy of Conversation and trainer in coaching and auditing, shares his top tips for problem solving, while meeting the requirements for ISO 9001:2015. I’ve been training professionals in coaching and auditing skills for many years. When I discuss internal issues arising in business I constantly come across the…

Influencing Objectivity and Integrity in Audits

William Rankin, CQP FCQI, Management System and Audit Manager at Inmarsat, UK, takes a look at how quality managers and internal auditors can work together to ensure objectivity and integrity is achieved during audits. Dilemma A medium-sized pharmaceutical company, with a global presence, recently appointed a new managing director (MD) to turn around a period…