Driving Clinical Improvement in the NHS through Audit Management.

Improvement, Innovation and Effectiveness Lead Tracey Brailsford at Derbyshire Community Health Services NHS Foundation Trust explains how a cloud-based system is helping senior leadership and frontline staff learn from performance and continually improve services for patients.  When Tracey Brailsford joined Derbyshire Community Health Services NHS Foundation Trust in 2015, the organisation’s clinical audit activity was based around paper forms and spreadsheets….

Continuing Risk-based Audits During a Pandemic.

Gordon McNeil, IRCA Principal Auditor, has conducted audits globally in a variety of industries, including nuclear, defence, aerospace and civil aviation. He shares his experience and advice on how remote audits can continue to be conducted during the Covid-19 pandemic. Many organisations, including national and international certification and accreditation bodies, have introduced remote assessments in…

Dealing with Incorrect Information.

In our latest dilemma, find out what to do when a company appears to have supplied duplicate testing images in order to meet the delivery requirement. Dilemma A customer quality engineer is conducting a release inspection at a manufacturer of high-pressure ball valves. The valves are for a pipeline project in northern Alaska. The contract requires full radiographic non-destructive testing of the welds for the flange ends of four valves. The engineer asks…

Essentials for a Safe On-site Audit.

Sharjeel Farooq, IRCA Principal Auditor, and Director of Advanced Certifications Pvt Limited in Pakistan, shares his experience and advice on how to hold a safe on-site audit during the Covid-19 pandemic. The Covid-19 pandemic has introduced new challenges to most organisation’s management systems. For compliance with conformity and assessment requirements, most national and international certification…

Applying Appreciative Inquiry in ISO 9001 Quality Management Systems Auditing.

Jessen Yeoh, CQP, MCQI, IRCA QMS/EMS/OHS Principal Auditor, Principal Advisor, P Excel Advisory Pty Ltd, explains the benefits of the Appreciative Inquiry approach in auditing. The motivation and ultimate intention of audit is to check conformance and determine whether audit criteria are fulfilled. Audit should not be a “non-conformance focus” process, concentrating on identifying non-conformances and problem-solving, or even worse, fault-finding and…

The Future Value of Auditing from an Industry Perspective.

Cheekeong Loh, CQP MCQI, MIEAust CPEng, outlines how auditing can develop in the future. As an industry practitioner, I have helped manufacturing organisations across geographical regions and industries achieve improvements and have conducted research, most recently into Quality 4.0 and smart manufacturing. Through my work, I have observed emerging trends, such as Industry 4.0, artificial intelligence, machine learning, blockchain, the Internet of Things (IoT) and virtual reality. Some questions that have arisen during my research include: How would non-financial auditing, which drives areas such as quality, operational improvements and due…

Driving Quality Excellence in 2021

Eric Stoop, CEO at EASE Inc – a developer of plant floor audits and insights software in the US – provides his top five tips to help manufacturing businesses overcome the obstacles posed by Covid-19.   As the UK’s manufacturing sector continues its recovery, a feeling of optimism is spreading throughout the industry as vaccines…

Quality in Social Care.

Himu Gupta, CQP MCQI, an Independent Consultant and Trainer in quality control and quality assurance, explores the ways quality management can be improved in social care. More and more social care agencies are investing in the development and implementation of a quality management system. They are aiming to achieve best value in service delivery and provide an…

Managing Health and Safety as part of the Quality Management System

Bob Marshall, CQP MCQI, Secretary of the CQI Yorkshire branch, explains how health and safety must be considered when determining the needs and expectations of interested parties and providing a suitable working environment. ISO 9001:2015 Quality Management Systems does not specifically mention safety, but to comply we must meet the safety requirements of interested parties,…

Adapting to the New Normal: Third-party Audits.

Damien Tiller, CQP MCQI, IRCA Lead PQMS and QMS Auditor, highlights the way the SOC® Service Organizations: Trust Services Criteria Report could overcome the difficulties inherent in remote auditing. Many organisations have switched to remote audits during their vendor selection and due-diligence auditing phase. For some organisations, especially those within the life sciences industry, this…