Providing Good Governance for Information Security

How businesses can improve and strengthen their information security, cybersecurity and privacy protection through the latest update to ISO/IEC 27014. Good governance has always been at the heart of successful organisations. It is suggested that the term ‘governance’ derives from the ancient Greek word ‘kubernáo’ meaning ‘to steer’. This would seem appropriate as the primary…

Managing Quality and Risk in Projects

Abdullah Shaiban, Project Inspection Supervisor at Saudi Aramco – a multinational petroleum and natural gas company – highlights the importance of integrating risk into a quality management system. ISO 9001:2015 provides a framework which organisations can apply to their quality management system (QMS) to deliver sustainable development solutions and to improve the overall performance of…

Lack of Engagement from Top Management

In our latest dilemma, Chris Achillea, UK Head of Compliance at Integral, UK, explains how quality managers can encourage senior teams to take ownership and more responsibility for their management system(s).  Dilemma The quality manager for a national service delivery organisation has scheduled a formal quarterly management review meeting for the senior team to attend….

Developing a Strategic Approach for Audits

Hadi El Cheikh, Quality Health and Safety Executive at Veolia Water Technologies, Middle East, explains how a strategic approach can lead to a more successful audit on the assessment day. Most of us will still remember the times when the third-party auditor(s) came and met the quality management representative to ask about the quality policy,…

Including Mental Health in a Quality Strategy

Ian Hawkins, Head of Content at Reconnect Studio, UK, examines some approaches to wellbeing and why mental health considerations deserve a central role in quality. The ways in which healthcare professionals and businesses approach mental health has evolved over the last few years. We no longer think of it as a straight choice between firing…