​Top Tips for Problem Solving with ISO 9001:2015

David Finney, CQP MCQI, founder of The Energy of Conversation and trainer in coaching and auditing, shares his top tips for problem solving, while meeting the requirements for ISO 9001:2015. I’ve been training professionals in coaching and auditing skills for many years. When I discuss internal issues arising in business I constantly come across the…

​The Philosophy of ISO 9001:2015

Antonis Louloudis, CQP MCQI, head of SWISS APPROVAL/TUV Rheinland-North Hellas Branch, Greece, tells Andrew Holt that effective ISO 9001:2015 transition is about embracing the standard’s philosophy. Antonis Louloudis, CQP MCQI, is head of SWISS APPROVAL TECHNISCHE BEWERTUNG SA/TUV Rheinland representative office at the North Hellas Branch in Thessaloniki, Greece, a leading certification and notification body…

​ISO 9001:2015 – Why Transition Matters

CQI interim head of membership services Richard Green explains why ISO 9001:2015 transition is important for quality professionals. ISO standards are the result of international, expert consensus and the CQI contributes towards the revision process in a detailed way. As a result, the standards offer the benefit of global management experience and good practice. These standards can be…

​Understanding Organisational Context in ISO 9001 and ISO 14001

John Hartill looks at how quality professionals should address the organisational context requirements of ISO 9001 and ISO 14001. Understanding the organisation and its context is a new requirement within Annex SL-based revisions to ISO 9001:2015 and ISO 14001:2015. This is a ‘shall determine’ requirement, indicating that there is a requirement to demonstrate an output…

ISO 9001:2015 what Quality Policy means for Auditors

Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors. It is in sub-clause 5.2.1 of ISO 9001:2015 that sets out the requirements of top management in respect of the organisation’s quality policy. Top management must establish a quality policy that is appropriate…

How to Conduct a Successful Audit Risk Evaluation

Andrew Ward explains how he helped create a bespoke audit solution to support Balfour Beatty and Crossrail during construction of the new Woolwich station. Audit schedules are the basic requirement for checking what and when quality processes and outputs should be measured to gain the maximum benefits for the business. However, often understanding the ‘what’…

The Context of the Organisation

Bob Hughes, CQP FCQI, managing director of Temple Quality Management Systems, explains why understanding the organisation and its context offers the management team an opportunity to reflect on its successes. Many businesses are apprehensive about the new requirement in ISO 9001:2015 – clause 4.1 ‘Understanding the Organization and its Context’. However, management teams should think…

Update: ISO 19011 Guidance on Auditing Management Systems

Richard Green explains the fundamental changes to ISO 19011:2011 ISO 19011:2011 provides guidance on auditing management systems. It identifies the principles of auditing and provides advice as to how to manage an audit programme and conduct management system audits. It additionally advises on the evaluation of the competence of individuals involved in the audit process,…

ISO 9001:2015 – An Opportunity to Reboot your QMS

Kevin Scanlan, quality and document control manager at CRC-Evans Offshore, explains how his team found success by rebuilding their QMS as part of the transition to ISO 9001:2015. As with many organisations, our QMS had suffered from a ‘cut-and-paste’ culture with various processes and procedures being added to satisfy audit findings over time. The system…