Management Systems in the Digital Age

DNV GL is the headline sponsor of the CQI’s inaugural International Quality Awards. Shahram G. Maralani, global director of technology and services, explains how digitalisation impacts the work of quality professionals today. How can quality professionals prepare for the future? Quality professionals need to stay fit. Historically the world has moved from craftsmanship to mass…

Total Engagement: The Key to Achieving ISO 9001:2015

Meeting the requirements of the latest quality management standard, ISO 9001: 2015, means major changes in adapting to its risk- and opportunity-based approach. Gordon Dunbar, Quality Manager at ETAL Group, explores how this approach requires involvement not just from board room to factory floor, but throughout the organisation’s ecosystem. ISO9001:2015 is the first major upgrade…

Influencing Objectivity and Integrity in Audits

William Rankin, CQP FCQI, Management System and Audit Manager at Inmarsat, UK, takes a look at how quality managers and internal auditors can work together to ensure objectivity and integrity is achieved during audits. Dilemma A medium-sized pharmaceutical company, with a global presence, recently appointed a new managing director (MD) to turn around a period…

Beyond the Quality Standards

Bob Goodwin, MSc (TQM), CQP, MCQI, takes a look at what businesses need in order to develop a quality culture, and how quality professionals can drive this improvement beyond what is required by ISO standards. ISO standards cover only a subset of what makes a business operate. Another way to further develop the Integrated Management…

Enhancing Construction through Digital Technology

Ian Mills and Mike Buss speak to Alicia Dimas about how new technologies are changing the construction industry and helping quality managers to better perform their jobs. Digital technologies can generate value for the construction industry. The application of these new technologies can improve productivity, reduce risks and increase quality in the construction sector. “When…

Process Automation and The Quality Professional

Richard Seddon, Managing Partner at Process Management International (PMI), UK, explains why quality professionals need to embrace process automation tools in this digitally-advanced era. We all know that widespread process automation is upon us. However, no longer is automation the preserve of the big one-off IT project with defined governance, controls and standards. Recent enhancements…