Strengthening Customer Relationships through Quality Assurance

Ben Dewison, Specialist Member of The Institute of Customer Service, UK, explains the importance of quality assurance and how it can be used to improve customer relationships. Quality standards are set by internationally recognised bodies to develop best practice, enhance company performance and improve customer satisfaction. Standards can take various forms, including: regulations, contractual requirements…

The Evolving Role of Quality Risk Management

Jayet Moon, CQP MCQI, Quality Engineering Lead at Terumo Medical Corporation, US, and Veronica Cavendish-Stephens, Principal at Auchincloss-Stephens, explains how quality risk management is developing in line with business responses to Covid-19. There is no overarching ISO standard for quality risk management (QRM). There are guidance documents and industry specific regulatory requirements, various standards for…

Guidance published to maintain confidence in food safety during Covid-19

BRCGS, the organisation behind the Global Standard for Food Safety, has issued new guidance to food manufacturers amid concerns about the impact of Covid-19 on food production. Jon Murthy, Head of Global Marketing at BRCGS, reveals more. Following concerns about the impact of Covid-19 on food production, BRCGS, the organisation behind the Global Standard for Food Safety,…

Remote auditing: A 360-degree perspective

Dean Blevins, CQP MCQI, Product Quality Specialist at Almac Group reveals what was discussed at the latest CQI Northern Ireland branch event on remote auditing.  On Tuesday 5 May 2020, the CQI’s Northern Ireland branch hosted an online webinar called ‘Remote Auditing – A 360 Degree Perspective’. The branch event, which was open to all CQI and IRCA members, proved to be…

Auditing for Cost Improvement

Jeff Monk, CQP FCQI, Managing Director of auditing training and consultancy firm, Jemo International, shares his simple steps to help organisations curtail costs and improve business performance through audits. Many senior executives view quality as an overhead cost, necessary but not profit making. This article is based on work that we, Jemo International – a global…

Achieving success in quality

Donna Hopkins, Quality and Compliance Manager at Ridgeway Biologicals – part of Ceva Animal Health, UK, talks to Daniel Moore about achieving the CQI’s Chartered Membership grade (CQP MCQI), and her plans to move up to Fellowship status in the future. Daniel Moore: What made you decide to apply for this grade? Donna Hopkins: I have…

ISO 9001:2015 quality policy objectives (IRCA)

Andrew Holt examines how ISO 9001:2015 sets out the development and communication of the quality policy and what this means for auditors. It is in sub-clause 5.2.1 of ISO 9001:2015 that sets out the requirements of top management in respect of the organisation’s quality policy. Top management must establish a quality policy that is appropriate…

Securing the TISAX label

Raymond Mooney, PCQI, Business Development Manager at TÜV Nord, UK, outlines the requirements and advantages of the TISAX Standard for automotive businesses.  The automotive industry is a place where a significant amount of confidential information and data exists. For instance, a car manufacturer may share sensitive information with a supplier about a new model. This…