The Evolution of Remote Audits

Gary Jarvis, CQP MCQI, Group Quality and Information Security Manager at The Growth Company, shares his experience of conducting a remote audit, and an overview on the specific and unique challenges and the viability of auditing remotely. Auditing, just like technology, is evolving. What was once an on-site exercise, be it a face-to-face meeting with an auditee at their desk reviewing the sales process, having a coffee in the boardroom with a senior manager…

Commandeering the Certification Industry Into The 21st Century

Over the past two decades, as technology has evolved, so too has the certification industry. Laura Fletcher, Commercial and Customer Experience Director at NQA, explores the recent changes to auditing following the Covid-19 pandemic. Gone are the days of the man in a white jacket with a clipboard and tick sheet, providing a pass or…

How Robots Are Changing Quality Assurance in Manufacturing

Gaurav Bijlani, PCQI, Senior Production Test Engineer at Hanover Displays, explains how the use of a collaborative robot has helped to increase and improve output at his organisation. Since robots have become commercially accessible, many companies are embracing automation. Robotic process automation and quality-assurance-led activities have resulted in process improvements. My experience at Hanover Displays has shown me how these two fields have converged and improved first-time pass rates, on-time delivery, and created a culture of…

Being a Leader in Health and Safety

Mohamed Attia, Trainer and Auditor at testing and certification centre TÜV Nord Middle East, explains how a strong occupational health and safety (OH&S) culture is critical to business success. Over the past century, improvement in the safe system of work (SSOW) and behavioural safety has helped organisations to reduce accident rates, while addressing occupational accidents…

Delivering Training in the Midst of COVID-19

Nina Abbassi, CQP FCQI, Owner and Director of Abbassi Ltd, speaks to Daniel Moore about how she is continuing to deliver training to the quality profession and the lessons to be learnt so far from the coronavirus pandemic. Daniel Moore: What changes have you had to make as a result of the lockdown to continue…

The Benefits of ISO 50001:2018 – Energy Management Systems

Roy Rogers, CQP MCQI, QSHE and Energy Director at Enigma Industrial Services, explains how his organisation added value by implementing ISO 50001:2018 – Energy Management Systems. Enigma Industrial Services has been providing contract scaffolding services in the UK since 1935. The quality, safety, health, and environment policy is endorsed by the organisation’s Board and is…

Guidance Published to Maintain Confidence in Food Safety During COVID-19

BRCGS, the organisation behind the Global Standard for Food Safety, has issued new guidance to food manufacturers amid concerns about the impact of Covid-19 on food production. Jon Murthy, Head of Global Marketing at BRCGS, reveals more. Following concerns about the impact of Covid-19 on food production, BRCGS, the organisation behind the Global Standard for Food Safety,…

Developing Customer Value

Mark Eydman, CQP MCQI, Founder and Lead Consultant at Six Pillars Consulting, UK, looks at creating customer value, this year’s World Quality Day theme, from the perspective of a quality professional. Customer value  is the perception of what a product or service is worth to that  customer. Value can be driven by the direct utility of a product or service, such as…

Implementing a Quality Management System in a Third World Country

Aijaz Ali Nasser, Principal Auditor and former Ex-Regional Supplier Quality Auditor, Asia Pacific Middle East at GlaxoSmithKline, shares his experience of auditing global suppliers. In 2009, GlaxoSmithKline decided to centralise the approval of its suppliers. The suppliers provided API (active pharmaceutical ingredients), excipients, packaging materials and raw materials to the company’s 70 manufacturing facilities worldwide. These manufacturing facilities, especially those located in third world countries, had developed…

Little Acts of Leadership

Ken Burrows, CQP MCQI, Air Domain Quality Team Leader at Defence Equipment and Support, UK, explains the importance of creating leadership commitments with the wider team to ensure accountability. As we continue through unprecedented times during Covid-19, how we lead our valued people is even more important. There are many styles of leadership behaviours, good…